Authentic Solutions for Patient and Healthcare Workers
Episode description
Imagine receiving answers to your medical ailments in a matter of hours rather than weeks. Currently it can be confusing for Americans to know what steps to be taken where to get the care they need. The Commonwealth Fund released this report in 2021 and shared comparisons among 10 wealthy counties. The US ranked last in Administrative efficiency, equity, health care outcomes, and care access, while had the highest healthcare spending.
Through passions for social work and experience in a business background, Amy Brown created a way to record customer interactions occurring in real-time to understand what matters most to customers. Using emails, calls, & chats with leveraging artificial intelligence (AI) and natural language processing (NLP) pinpointing insights from conversations to really understand customer voices.
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