Conflict vs. Connection: Customer Service Made Simple

Mary Shores is a powerhouse business strategist, communications expert and author who helps transform people's words to help them fall back in love with their work and with their customers. 15 years ago, Mary discovered a game changing formula to connect to your customers and your clients. It all started with a “do not say” list and grew into an entire strategy that will fix your relationships and grow your business. Mary, welcome to the Mindshare Mindcast.