Leadership isn’t just a personality trait, it’s a set of skills that you can build. Whether you’re managing up or motivating a team, HBR On Leadership is your destination for insights and inspiration from the world’s top leadership practitioners and experts. Every Wednesday, the editors at the Harvard Business Review hand-picked case studies and conversations with global business leaders, management experts, academics, from across HBR to help you unlock the best in those around you.
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We all know the stereotypes of leaders who use charisma, manipulation, domineering behavior, or their status in the hierarchy to exert control. But there is another type of leader whose power isn’t necessarily related to their position on the org chart. Chris Lipp has spent years studying people who’ve developed this “personal power” that is rooted in their internal values. Lipp is a professor at Tulane University’s Freeman School of Business, an executive coach, and the author of the book The S...
This episode delves into Shake Shack's journey of integrating digital tools like self-service kiosks and mobile ordering while preserving its signature hospitality. Chief Growth Officer Steph So and Professor Chris Stanton discuss how automation impacts employee roles, customer interactions, and revenue. They explore the strategic decisions made to use technology to enrich guest experience and achieve scale without compromising brand identity.
Leaders are often called upon to pitch ideas to senior management about how to change the way their company does business. Perhaps you have proposed an improvement to an existing process, a new product, a technological tool, or a way to break into a different market entirely—with mixed results. In this conversation, Sue Ashford, professor at the University of Michigan’s Ross School of Business, and Ellen Bailey, former vice president of business and culture transformation at Harvard Business Pub...
What is the real definition of efficiency in a world powered by AI? What if it was quality, not quantity? Neuroscientist Mithu Storoni has researched how and when our brains are the most creative and truly productive at knowledge work. In this conversation, she shares how we can train our brains to be more effective at doing work that really matters. She explains how our brains tackle different kinds of work, how we can better schedule our days to align with those states of mind, and what this a...
Leadership coach Muriel Wilkins shares essential communication techniques for leaders facing pressure, burnout, or stress. She covers the importance of active listening, self-awareness, and strategically managing responses. The discussion also delves into appearing confident when you're not, offering authentic appreciation, and handling messages you disagree with while maintaining integrity and fostering strong relationships.
Your company changes. Your role gets eliminated. A dream project gets assigned to someone else. These are examples of the kinds of difficult change that are inevitable in life, but few of us have the skills to navigate well. But there are lessons from psychology that can help us be more resilient. Dr. Maya Shankar, cognitive scientist and host of the podcast A Slight Change of Plans, shares ideas that can help you understand, react, reframe, and better adapt to change in life or work. She offers...
Leadership development experts Amy Jen Su and Muriel M. Wilkins discuss the challenging but transformative journey from individual contributor to leader. They offer insights on cultivating an internal leadership mindset, earning recognition, building strategic influence, and making intentional career choices. The conversation also addresses adapting these principles to virtual work environments, focusing on credibility, visibility, and trust-building in a remote setting.
Johnson Security Bureau is one of the oldest Black-owned security firms in the United States, providing services to New York-area banks, public works, hospitals, transportation facilities, and other industries. The company had been handed down across three generations and its status as a woman-owned, minority-owned firm had been part its competitive strategy since CEO Jessica Johnson-Cope took over the firm from her father. In order to grow the business, however, Johnson-Cope considered partneri...
Most organizations struggle to kill initiatives, even those that no longer support their strategy. Leadership consultants Rose Hollister and Michael Watkins explore the problem of initiative overload and how it can trickle down to employees who are already dealing with more projects than they can handle or do well. They offer practical tips on how to truly prioritize your company’s most important initiatives—or risk losing top talent. Hollister and Watkins are the authors of the 2018 HBR article...
Managers often face burnout and anxiety, which can negatively impact their teams. This episode features workplace strategist Daisy Auger-Domínguez, who defines work joy as deep satisfaction tied to purpose and well-being. She provides actionable advice, including finding your "why," embracing a beginner's mindset, using a "happy folder" for positive feedback, and fostering gratitude to transform team dynamics and reduce burnout.
After running Yum! Brands, which includes well-known chains such as KFC, Pizza Hut, and Taco Bell, David Novak wanted to help others become better leaders. He believes the key is to put learning at the center of everything you do, whether you’re an entry-level worker or a C-suite executive. Novak outlines three main areas for learning and offers ideas on how the most effective leaders turn their learnings into action, something that takes insight and practice. Novak wrote the book How Leaders Le...
If a company starts to veer off track, whether amid technological change, marketplace conditions, or otherwise, it is daunting to get back on a path to growth. But big turnarounds are possible, provided you have the right team and mindset. When he was president and CEO of Marvel, Peter Cuneo oversaw the resurgence and sale of the media company, but even before that he had a long track record for turning around many types of consumer-facing businesses at brands from Clairol to Black & Decker....
Every company has an origin story, which goes on to inform its culture. Phil Knight, co-founder, former CEO, and Chairman Emeritus of Nike, recounts starting the sports apparel and equipment giant after taking an entrepreneurship class at Stanford and teaming up with his former track coach, Bill Bowerman. Together, they changed how running shoes are designed and made. In this conversation from 2017, Knight reflects on the company’s enduring culture of innovation, as well as the company’s success...
Stories and storytelling are at the core of many aspects of the corporate world. Consider a great brand campaign or the ability to sell yourself in a job interview. It’s also an extremely important skill for managers who want to win support for new strategies and initiatives—or change their company’s culture. Jay Barney, a professor at the University of Utah’s David Eccles School of Business, studied leaders who successfully led culture change and found one thing in common: they created and spre...
Around the world, we’ve become increasingly cynical about other people, public institutions, and corporations. Back in 2022, Edelman’s Trust Barometer found that nearly 60% of respondents across 27 countries reported that their default is to distrust. And that’s bad for business, says Stanford University associate professor of psychology Jamil Zaki. He says that cynics damage trust, and in workplaces they breed toxicity and lead to poor outcomes. He explains how to identify and change this kind ...
Companies of every size in every industry and part of the world are basing more of their work around projects. And yet research shows that nearly two-thirds of those efforts fail. Antonio Nieto-Rodriguez, who has studied projects and project management for decades, explains how we can do better. He offers advice on the right way to frame projects, how to structure organizations around them, and pitfalls to avoid. Nieto-Rodriguez is the author of the Harvard Business Review Project Management Han...
Wayne Baker, professor emeritus at the Ross School of Business at the University of Michigan, has spent much of his career researching the best way to effectively ask for help at work. Whether you’re soliciting support on a tricky assignment or more resources for your team, it can feel uncomfortable to approach bosses and colleagues with hat in hand. But we rarely get what we need or want without asking for it. Baker highlights some of the most effective strategies for defining your goal, figuri...
Eugene Soltes, professor at Harvard Business School, studies white-collar crime and has even interviewed convicts behind bars. While most people think of high-profile scandals like Enron, he says every sizable organization has lapses in integrity. He shares practical tools for managers to identify pockets of ethical violations to prevent them from ballooning into serious reputational and financial damage. Soltes is the author of the HBR article “Where Is Your Company Most Prone to Lapses in Inte...
Leading people across countries and time zones means dealing with communication gaps and friction that can easily throw a team off course. Tsedal Neeley, a professor at Harvard Business School, explains why global teams are especially vulnerable to misunderstandings and why leaders often don’t realize there’s a problem until collaboration starts to suffer. She has advice for getting everyone to understand one another so that they have enough trust and context to contribute fully. Key episode top...
We all know that leaders need to captivate audiences and effectively convey their ideas. But not every speaking opportunity can be prepared and practiced. That’s why it’s so important to learn the skill of speaking off-the-cuff, and Matt Abrahams, lecturer at the Stanford Graduate School of Business and host of the podcast Think Fast, Talk Smart, has advice to help. He explains how to stay calm in these situations, craft a compelling message, and ensure you’ve made a good impression. Abrahams is...
If you’re feeling distracted, mentally fogged, and unable to pay attention to the task at hand, you’re not alone. The human brain is highly susceptible to often unproductive mind-wandering, and modern technology has only made the problem worse. But we all know that the best work comes when you’re able to really zero in on an idea or problem for a sustained period of time. So, we need better strategies for blocking out the external and internal noise. Dr. Amishi Jha, a neuroscientist and professo...
Jonah Berger, professor at the Wharton School of the University of Pennsylvania, says that most of us aren’t approaching persuasion the right way. Pushing people to behave how you’d like them to or believe the same things you do just doesn’t work, no matter how much data you give or how many emotional appeals you make. Studying both psychology and business, he’s found better tactics for bringing people over to your side. One of the keys? Asking questions so people feel like they’re making the de...
Nathan Furr, professor of strategy at INSEAD, researches what makes great innovative leaders, and he reveals how they develop and spend “innovation capital.” Like social or political capital, it’s a power to motivate employees, win the buy-in of stakeholders, and sell breakthrough products. Furr argues that innovation capital is something everyone can develop and grow by using something he calls “impression amplifiers.” Furr is the coauthor of the book Innovation Capital: How to Compete—and Win—...
Anne Curzan, English professor at the University of Michigan, studies the evolution of language. While many of us roll our eyes at bizspeak—from synergy to value-add to operationalize—Curzan defends business jargon. She says the words we say around the office speak volumes about our organizations and our working relationships. She shares how to use jargon more deliberately, explains the origin of some annoying or amusing buzzwords, and discusses how English became the global business language an...
In this Coaching Real Leaders session, a leader who has worked in the higher education sector for decades seeks guidance on how to set direction and maintain momentum for her team when so much of their long-term work depends on shifting priorities and partners outside of her control. As she steps into her first role managing managers, she’s unsure how fast to push, how to divide her time, and how to judge progress when the path ahead isn’t fully defined. Host Muriel Wilkins helps her sort throug...
Corey Phelps, the dean of Penn State’s Smeal College of Business, says great problem solvers are hard to find. Even seasoned professionals at the highest levels of organizations regularly fail to identify the real problem and instead jump to exploring solutions. Phelps identifies the common traps and outlines a research-proven method to solve problems effectively. He’s the coauthor of the book Cracked It! How to Solve Big Problems and Sell Solutions Like Top Strategy Consultants. Key episode top...
Communicating clearly and persuasively sets you up to have the impact and influence you’re after. But what if you’re running on empty or under a lot of stress? Expressing your ideas and giving direction when you’re time-strapped, overwhelmed, or exhausted can feel nearly impossible. Add to that, having to deliver a message you don’t agree with. So, what then? Leadership development coach Muriel Wilkins talks us through communication techniques that meet you where you’re at mentally and emotional...
If you’re thinking about scaling an initiative, an innovation, a strategy, or even a successful part of your company culture, Bob Sutton has advice for how to face this difficult leadership challenge. He’s an organizational psychologist who’s taught management science at Stanford for more than 40 years. Along with his colleague Huggy Rao, he’s studied leaders who’ve scaled something successfully, as well as those who’ve failed at it. In doing so, they identified the habits that help spread what ...
Many of us have internal beliefs—I need it done now, I know I’m right, I need to be involved—that feel like truth but actually hold us back as leaders. Executive coach Muriel Wilkins calls these counterproductive beliefs “hidden blockers,” and she talks Women at Work hosts Amy Gallo and Amy Bernstein through the process of identifying theirs and then reframing them. They also look at how blockers show up in team and organizational behavior, like when lack of trust results in too many meetings, a...
Nicholas Pearce, clinical associate professor at Kellogg School of Management, says too many companies—and individuals—lack a clear sense of purpose. He argues “the best companies are ones that not only have a purpose for themselves but also attract and hire people whose individual senses of purpose align with the company’s purpose.” This means companies that are not simply profit-driven tend to be more likely to succeed. And individuals who align their daily job with their authentic life’s work...
