Engagement Exchange: The 'task' of employee engagement. - podcast episode cover

Engagement Exchange: The 'task' of employee engagement.

Jul 11, 202410 min
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Episode description

Since employee engagement is such an integral part of the success (or failure) of not just a business, but of the individual leaders within that business, The Hacking Your Leadership Podcast will be discussing all aspects of employee engagement on our Thursday shows this year.

Welcome to the Engagement Exchange.

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Transcript

Hey, this is Chris with Hacking your Leadership on today's discussion on employee engagement. I want to talk about something that I've been seeing pop up in my kind of trends and feeds a lot recently, and this is you know, kind of sheets and tip sheets and posts and LinkedIn around productivity. And I think this is interesting because when I first started popping up, I was thinking, you know why, why is the algorithm giving me these things from all

these people talking about how to be productive during the day. And there was one of them that that I saw that had something in it that made me think, oh, you know what, maybe there's something here as it relates to leadership and employee engagement that I just am not that I wasn't seeing at

first, because there's so many different ones out there. And it got me thinking that if you want to be good at employee engagement, if you if you want to you know, raise your hand as a leader and say you were taking on the task of helping employees engage more productively and more fully with their jobs and with their coworkers and their career pathing all of those things.

You have to be productive at it, meaning this isn't something you can just sometimes do and sometimes not do. You have to be good at at getting things done in that space, because it's a process to get people to a place from where they don't feel engaged to where they do feel engaged, or where they feel slightly disengaged, and you want to get their engagement a lot

higher. Any movement that on that scale requires active work as a leader, and active work is made up of individual tasks that you have to get done. And when I say tasks, you say you think of tasks, You think of, you know, making my bed and cleaning my house. No tasks are anything is on your to do list that you could put on a calendar that has to get done, even if you don't know precisely how it's going to go. It could just be the act of doing something that that

you know causes this to happen. But but when you were trying to get people to engage more fully, it is a It is a step by step process that involves all of these things you have to get done, and if you're not working at calendarizing them or writing them down, or or figuring out these lists of things to do, you're essentially just kind of like hoping the employee becomes more engaged because you've done something, and that's that's not going to

work long term. Yeah, I agree. I think it's it's such an important thing to consider how not only we spend time, but how we prioritize time, but also like how do we like I don't want to dehumanize like the idea of like tasks related to people, but the reality is, like, that's it's a thing. It's very true. It's like, no,

a task of being a leader is having conversations with your team. A task of being a leader is is doing things that may not be like in the moment like this is a part of the business or the job or what we quote unquote maybe should be doing, but like a part of it of leadership and the work is like the informal dialogue and conversations and that how you know. A mentor and leader of mine has said for years like leaders vote with

their time. Wherever you spend your time is what shows your people, which you prioritize. So if you spend your time talking to people, if you spend your time in some of these conversations and building relationships and understanding people's motivations, and their their dreams and their inspirations, like these things matter to people when building culture and when engaging your teams. Yeah, that's so true.

You know, I'm thinking about some of these things that are on these you know, productivity charts and sheets and infographs as far as you know how to be more productive, and when applying them to engaging employees, they really fit well. And so I think about things like, you know, we've all heard the term eat the frog, you know, tackle the most challenging task first, right, And that doesn't that isn't necessarily the one that is the

most challenging from a you know, a chore standpoint. It could be the thing that you know in the pit of your stomach is the one that you're avoiding. So thinking about you know, times when I've had large teams of people reporting to me and I had a lot of stuff that I had to get done on a given day. There were definitely days where there was something that I knew I had to get done and I didn't want to do it, and so I found ways of filling the day with other things that also

had to get done. Like they did. I was productive, but the thing that I didn't want to do was still waiting for me the next day and the day after that, and it still had to get done. And if I think back on those times, I wasn't putting my all into the other things that I just had to do instead, because part of my brain was kind of locked onto that thing that I knew I had to get done

and didn't want to do. And so, you know, tackling that task first that does not the first thing in the morning, but first on your to do list when you start engaging with your team as you start work for the day, the thing that you want to do the least on that list of things is the thing you should do absolutely first, if for no other reason, then you can start engaging fully in the other things you have to get done without kind of you know, taking this having this this daunting thing

take away from you. I want to go over some of the things that really successful leaders do in terms of being more productive and prioritizing the things they have to get done to increase employe engagement with their teams. But first I want to give up towards to one of our sponsors. All Right, if you're a leader of people and you're trying to engage more fully with your team

and increase engagement with the people on your team. Two things that a lot of great leaders do in this space who do it well are they calendarize everything. They put things on the calendar that have to get done, because it's so easy to go multiple days or weeks without doing something and not think that that's what's happened, and to think, oh, I just did that recently,

I don't need to do it again. I'm talking about setting time on the calendar for each person who reports directly to you, where you put them on the calendar at an interval, and then you know when the last time it was that you spoke to that person, that you had a conversation with them about something that was not work related, that you had a conversation with them about something they were doing well at work, or something they need to

get better at. Putting things on a calendar will tell you, in plain black and white how productive you are as long as you're holding to it with the things that you have to get done in terms of engaging with your people and making sure that the relationship is SELLI between you and them. The second thing that a lot of leaders do who do this really well, is they know what they don't have to get done. I speak back to that example. I gave a minute ago on the things that I filled my day with

to avoid that one daunting task. In that particular case, they were all things that I had to get done. In other cases, sometimes I can fill my day with things that don't actually have to get done or don't have to get done by me. They should be done by somebody else in an attempt to avoid something else that I don't want to get done. So be very good at deciding what doesn't need to get done and label those things as such so you can't go back to them later and think I have to do

this. You already know that's not for you to do. Let that be done by somebody else, and focus on the things that you're supposed to do

as a leader. Yeah, and I would add in as well as you know you mentioned this before the break, But I think planning out to have the harder conversations, like when you talked about like the tasks that you don't want to do, I think sometimes those tasks are like you know, you need to go talk to that person and you need to have this conversation and you talk about whatever this thing is, and you can give yourself a million reasons why you don't want to do that today, or it's not the right

time, or it's not like you know, all those types of things. But I think that prioritizing those things in those conversations, I feel strongly that you need to get to those quickly. The longer you have in between, you know, when something happens or when a conversation needs to be had, and when you actually have the conversation, it just creates space for a lot of things that can cause a lot of problems into the future. So I

do think the calendation, the calendarization piece is critical. But then also moving forward, moving up on the calendar the things again that you don't want to do or that maybe not the most enjoyable part of the job, but need to get done, get those done fast, and get them done quickly, and get them done kind of on the front end and in a timely manner so that you're not pushing them down the road. Because just by simply as a leader, allowing something to not be addressed kind of is by default co

signing the behavior, whatever that might be. So like jumping in and doing those quickly are or really really important. Right If the longer you wait before giving somebody feedback on something, or or clearing the air or having the conversation that at least level sets where the two of you stand on something, the longer you push that that away or kick the can down the road, it's

very very unlikely that the situation won't get worse. It is virtually never a situation that will get better on its own if it's something where you need to address it, but in most cases it will get worse. So yeah, don't don't avoid those things, take them on. You know the old adage the best time to plant a tree was one hundred years ago, and the second best time is right now that this This is what you need to do. Any of those tasks where you think to yourself, I should have done

that yesterday. If you're already thinking that, then do it now, like right now, and make sure that it's done in a way that is respectful of the the employee and the relationship that you're trying to maintain and the kind of the the the ability for that employee to move forward through whatever it is they have to move forward with without allowing the behavior to continue, you know, simply out of because you you didn't address it in time, and now

you feel like you owe them some sort of of of grace. That's not necessarily the case. The if a behavior needs to stop, and needs to stop right away, and it's on you as a leader to address the fact that you should have that you should have done this earlier and didn't, but now you're moving forward with it, and now you want to make sure they're on the same page with you. Thank you all for joining us for this episode of Employe Engagement. We'll see you all next Thursday. Have a great day.

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