Episode 19: Customer Success in the Pre-sales trial Phase
May 12, 2021•45 min
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Episode description
Very happy to have James Stuart of Reed talk about how the Customer Success team is being used to help trial users get a high touch to increase success in the pre-sales phase. I love this concept! James and talk about using all the great Customer Success tools to get outcome-driven trials to convert prospects into successful and happy customers.
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