Episode 16: How UX transforms the Customer Journey

This is a Getting "Software" Done podcast, but we made sure to touch onboarding as it relates to the creation of products and workflows.  Today Jeff is joined by Shmuel Bollen, a UX practitioner, and teacher. Shmuel has been creating interfaces for over 20 years- from his time at Bose to his current teaching at Bentley and creating enterprise UX for ACI Worldwide, a billion-dollar payment company. Shmuel discusses how he started creating documentation on the new Internet in the mid 90's, and his journey to where he is now. Shmuel and Jeff spend a bit of time talking about how creating a great product can reduce the need for complicated onboarding and large teams to support that.