Episode 15: Scott Roth, SVP Global Customer Success at Medallia

The GSD Podcast RETURNS after a few months off. Jeff is joined by Scott Roth, SVP Global Customer Success at Medallia to talk about building a great customer lifecycle. Topics covered are Hiring for great teams, Customers for life, presales, onboarding, and funneling feature requests back into the Product organization.  A quick note that the first 6 minutes are pretty free form and off-topic. This was left in, as it is nice to hear people talk a little in these times to hear the personalities involved.