Episode 228: Sell Me Service

In this week’s episode of Grease the Wheels, Uncle Jimmy puts service advisors in his sights with some basic communications sciences. The Service Advisors who are able to effortlessly convey their commitment to solving their customers problems, pre-sell work down the line, and set themselves up for major financial success are very rare. So rare, that when you get a good one you really have to take notes. So we have! The biggest thing here is to always be asking for the sale, if you at least do that we can’t fault you. But if you’re auto-declining work and not even attempting to do the job you are going to be on an expedited path out the door. The customer service arm of your shops is the most responsible for big operational forward facing sentiment about your company, and bad service advisors can ruin it in a hurry. 

Also Uncle Jimmy gives more tips for Video MPI’s and why they are probably going to be a bigger thing in the future. 

This episode is distributed by The Wrenching Network. Whether you're a technician, a mechanic, or someone who just loves the car scene, The Wrenching Network is a place that you have to check out. They have all sorts of great content, gear, and snacks to keep you turning wrenches in whatever capacity you do it. Also if you see us over there, make sure you say hi and leave a comment with what you think about the episode!