The Customer Experience Under the Biden Administration

The Biden-Harris Presidential Management Agenda Vision and a recent Executive Order focus on customer service. Such a focus on better government for citizens is not new across administrations’ agendas. How is the Biden administration different? 

John M. Kamensky is Emeritus Fellow at the IBM Center for the Business of Government and is a fellow of the National Academy of Public Administration. He previously served as deputy director of Vice President Gore's National Partnership for Reinventing Government, a special assistant at the Office of Management and Budget, and as an assistant director at the Government Accountability Office. He currently has a post on our site headlined “Can Biden Deliver Better ‘Customer Experience’ for Americans Than His Predecessors?” He joined the show to discuss the post and the Biden administration's customer service agenda.