Rebuilding Trust in Government by Improving Digital Customer Service

The ways that people interact with government have changed quite a bit with changing technology and the pandemic has moved many interactions online. But, those interactions can be dicey and the relationships between customers’ expectations of and experiences with government digital service delivery. A new report from Salesforce and the Boston Consulting Group entitled The Global Trust Imperative looks at how digital interactions transform the citizen experience with government.

Casey Coleman is Salesforce SVP of Global Government Solutions and the former CIO of U.S. General Services Administration. She joined the podcast to talk about the Global Trust Imperative and the connection between digital services and trust in government.