Managing Performance at the Veterans Benefit Administration

Government agencies and offices can sometimes seem opaque or theoretical, but if you speak to any military veteran, the Veterans Benefits Administration is very real and the services it provides are quite important to veterans. Our guest today was an official at VBA and has a new book about his time at the agency. 

Dr. Paul R. Lawrence served as the Under Secretary of  Benefits at the U.S. Department of Veterans Affairs from 2018-2021, is a Fellow of the National Academy of Public Administration  and a published author on the subject of government management. His latest book is Transforming Service to Veterans. He joined the podcast to talk about the book and the paths to government transformation.