Lessons Learned from the Student Loan Forgiveness Site Rollout

President Joe Biden announced the opening of student loan forgiveness applications on Monday and that 8 million borrowers had already applied for loan relief during the beta launch of the site over the weekend. The president encouraged anyone eligible to sign up touting the simplicity of the process. The site received more than 13.4 million visits, according the government analytics trackers, and has received more mostly positive reviews so far.

What does this mean for the future of government customer service and will the site serve as a blueprint for future for other agencies? Natalie Alms is a staff writer for our sister publication FCW, she joined the podcast to discuss the rollout.