How to Make The Customer Service Order Work

Government is not known for its stellar or responsive customer service, but the White House is hoping to change that. Last month, the Biden administration issued an executive order designed to improve the customer experience with government agencies. The order looks to tackle the administrative costs that citizens have to deal with when interfacing with government agencies, making for easier interactions.

Stan Soloway is president and CEO of Celero Strategies, LLC and a GovExec contributor. He formerly served as deputy undersecretary of Defense for acquisition reform and director of the Defense Reform Initiative during Bill Clinton’s administration. He has a post on our site right now headlined “Making the Customer Service Executive Order Really Work.”  He joined the show now to discuss the Biden administration’s CX priorities.