How the Internal Revenue Service is Modernizing

Customer service is a topic that has become more important in recent years and especially in recent months with executive action, and legislative priorities. The IRS, in particular, often finds itself in the center of these conversations, especially now, during tax season.

As part of Government Executive and Nextgov’s Future of Work event recently, Nextgov Executive Editor Frank Konkkel spoke to Annette Jones, assistant to the chief taxpayer Experience Officer at the Internal Revenue Service. In this episode, Jones discusses the ways that the IRS customer experience is evolving.

 

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