Customer Service During a Difficult Tax Season
Episode description
Every American has to deal with the IRS in some way. From COVID-19 stimulus payments to tax credits to the annual filing date, Americans deal with the agency on a regular basis. As the Biden administration emphasizes customer service, the tax agency has to balance these responsibilities constantly. But, in the middle of record staffing shortages and a lack of funding, the agency has been operating in survival mode.
As part of Government Executive, Route Fifty and Nextgov’s Customer Experience summit event recently, GovExec reporter and frequent GovExec Daily guest Courtney Bublé spoke to former IRS chief John Koskinen and National Taxpayer Advocate Erin Collins. In this episode for our #moneymonday series, they discuss how the IRS is serving citizens during an exceptionally difficult tax season.
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