Season 4 Episode 25 - IRS CIO Reflects on Tech Evolution, Modernization Journey

With a massive IT transformation effort, the longest tax filing season in history and a series of pandemic relief payments, IRS CIO Nancy Sieger talks how the current tech climate is leading to the agency bringing improvements to the taxpayer experience. Sieger's role at the agency has evolved immensely, but she has an intricate understanding of the customer service experience roadmap that the agency's tech push is aiming to navigate. Nancy discusses how she came into the role, how she’s seen technology evolve and how upskilling is going to enable the workforce to push forth its modernization effort.