Tea & Tales ☕ Win Clients' Hearts By Doing This ONE Thing

Welcome to another episode of Golden Nuggets Tea and Tales Season 2 powered by Husby, served by Tamara. Tamara, What has been the biggest life lesson this career has taught you? It's. Sure, it's taught you about. You know, I'm new in real estate, almost two or three years. It taught me a lot. I. She says only like two or three years is a long time. Is a long time, yeah, but I like it more than that. I love it. It's all about human relationship. I come from a different

background. What was your I used to work in logistics for 10 years. Then I moved to media and PR and that shift, especially in media and public relation, it taught me a lot. It opened the door for me where I, you know, I explored this point that I love human relationship and for me, I can say that real estate, you should know how to deal with people. You should have this kind of emotional intelligence. You should be open. You should be someone who people likes to talk to you and see

you. Because it's actually not really about property. A lot of people have this misconception that oh, or they say I love property. And it's like, no, you don't have to love property and you don't even have to love sales, but you have to love dealing with human beings. Yeah, you don't have even to love your clients. Yeah. You can. It depends. It helps when you do. It helps, yeah, but you have to love this human relationship that you are creating.

You are taking them to buy or to sell their properties. But what's the relationship between a few? First of all, you have to rely on your personality. The trust subject is very important. You have to let them trust you. They are trusting you on their money, on their property. So if you start with this main or basic point, the trust you will win their hearts. And I can say I have now a lot of people who became friends

from real estate. Yeah, Yeah. And even if we didn't close deals together, they end up buying something else. But they stay in touch. We are friends. Some of them they even bought from me. They they send me the their friends, their family. So why? Because they trust you. They we love Tamara.

How do? You get that trust. How do you build that trust and how do you maintain that trust? Number one, you have to be honest. You can't lie to a client. You have to be honest with the product you are showing them and giving it to them. Because eventually if you hide something, they will know and if they know that you hide, it's over.

It's over. So if you are honest and, and you have to deal with the client, it's not like, okay, I have this property, I have to sell it to you no matter what. No, if you don't like it, we can show you something else. At the end of the day, I put myself in his shoes. If I want to pay more money to invest, I want something that I love and something that gives me good energy, something that can make good money, gets me high ROI, high capital appreciation.

So these are main factors that you have to play on, but you have to be honest and sell as if you are the person buying this property. You have to be honest, you have to be always nice, always there for them. They they will ask you many questions. You have to be always available to answer their questions. At the end of the day, Dubai market is big, huge actually competition is very high. You have to maintain a certain level to keep track and to keep your clients with you and to.

And you have to. You have to stand out somehow. You have to stand out and you have to as well prove your name in the market. You have to close deals and you have to do it in good values, integrity and the main point is how to win their hearts. And how do you win their hearts? By my smile. Having a good smile. I'm always smiling. I like to smile at people. They are there to do something that they might be dreaming of for years, so I'm there to help them.

I want their hearts by being myself. I'm very genuine, happy person. I like to smile, I like to talk, I like to laugh and sometimes we do a viewing, I know that he likes this coffee. On the other viewing, I can bring his own his preferable coffee. Yeah, it's important. It's listening as well, listening to what they say exactly, small, small details.

And you know, because usually when a buyer or or sellers interacting with a real estate agent is very often it's just the same questions, the same conversations. But if they say something like, oh, you know, let's say a small detail like I cannot do it this weekend.

I have my child's birthday party. If you are the agent that remembers that and you know, maybe sends a happy birthday message or hope the party was a success or something. Like this made their day. This will. And it will click like Tamara. How come you remember? Yeah, I put, I, I learned this point and thank you for ringing it up. I learned it and I put it in my system.

If I'm talking to a client and he says something, I put a note so that the second time I'm calling him or we are meeting, I follow up and I mentioned this specific thing that he he said. Nothing related to real estate but just the human touch. The human touch and this is the human relationship for me. I don't want a client to come close. The deal leaves and he will never remember my name. No, I want him to always remember Tamara. If he wants to buy another property, come to Tamara.

If he wants to to sell his property, come to Tamara. If he know that his friend or colleague or whoever wants to invest, he will tell him, you know what? I have the girl. She will be your girl. This is what I want. It's not about branding or I want just to build my name in the market. Of course, this is what I'm doing. But I'm there to help my clients and I want my clients to be happy and come back. It's not one deal.

And that to come back the simplest thing you can do with any client, everybody that you deal with, you're going to get their ID. Definitely. You're going to get their date of birth. The simplest thing you can do is put their date of birth. And send them Happy birthday and send. Them happy birthday, when their birthday come that is. I bet you they will have no other agent. Well, maybe now that people they were, they were not.

That secret but. No agent is saying happy birthday unless they're like close, close, but this is the simplest way of standing out and being remembered. And the day after their birthday, they may say thank you, you know, thank you very much for the message. By the way, I have a friend who I guarantee so much more business could be done if everyone made a note of their clients. Definitely. And I learned something that it just came up to my mind. Sometimes it's not always Le'veon Rose.

So you might fight with a client you have, they have like a clash or he's not happy today. But if you know how to play around it, you can make him your friend again. It happened with me one client but this is. What this is what PR is. PR is also, what do you call it, crisis management. Crisis Management. OK, so let's say you can also turn around a bad situation where you can. Turn it into your favour. Right. Give us the PR 101 on. That was with my client. We met one time and he he's kind

of very business oriented. He likes to do the things his way. Even it was a normal tenancy contract. Imagine not even standard. Yes, it's a standard template tenancy contract rentals.

He wanted to do his own contract. He wants to do his own addendum, his own rules and regulations. And no, you have to avoid by the laws here. And I tried to accommodate him. I try to understand what he wants, what he's scared and what he's scared of. He wants to protect himself from the landlord. I want to protect the tenant and the landlord. And so. This was the tenant coming here. He was the tenant, not the landlord. We managed to do it anyway, though.

He was trying to, you know, just to raise his voice. He was like no, you will do this what I say you will do. OK, I understand. I I'm here to help you even if you are talking in this tone. But this turned to be a very nice story. He said like thank you Tamara for your help. He he, he felt that I was there for him till the end and I helped him and I managed to show him that what he wanted was already there for him. But he didn't even take the time to read it.

We turned up to be friends. His son came to buy through me now till now like that happened two years ago till now he calls me for any legal advice related to real estate and we are on good terms. This taught me a lesson that your client sometimes can be a potential you have just to listen and this is the importance of listening and the creating this kind of human relationship. Brilliant. OK. All right. Well, thank you very much. Thank you. Any PR tips? Drop them in the comments.