The À la Carte Customer Experience with Michel Falcon
Jun 28, 2022•31 min•Ep. 154
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Episode description
Michel Falcon is an entrepreneur, best-selling author, creator of a successful hospitality company, and is currently building Brasa Peruvian Kitchen. His expertise is in restaurants, customer experience management, company culture, employee engagement, and career development (#SteerYourCareer).
On this episode, Michel and host Zack Oates discuss:
- What being a people-first restaurant means
- How to surgically cut costs
- How to pay your employees well
- More
Thanks, Michel!
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