How To Turn Guests Into Regulars with Matt Plapp
Jun 24, 2021•26 min
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Episode description
Matt Plapp is the CEO of America's Best Restaurants, which helps customers find restaurants that make them smile, and CEO of Restaurant Marketing That Works, which helps restaurants acquire customers. As a thought leader in restaurant marketing, an author, and overall legend, we were thrilled to have Matt on this episode.
On this installment, Matt and host Zack Oates discuss:
- The three key traits restaurants need to have guests come weekly
- The importance of smiling and making guests feel welcome
- Why you should gather data
- Much more
Thanks Matt!
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