Given an Inch Yet Making a Mile With Ed Baklor
Jul 10, 2023•24 min•Ep. 232
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Episode description
Ed Baklor is a former Disney/WestJet/JetBlue Executive with a solid business foundation focused on Operational Excellence and Guest Experience. Ed is skilled at curating an excellent guest experience from very little. Learn from his experience as a service expert in taking whatever is given you and crafting an experience that will leave your guests wanting more.
On this episode, you'll learn from Ed about:
- Low cost exceptional guest experience
- Optimizing margins
- A culture of caring
- More!
Thanks, Ed!
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