Delivering on Expectations with Harold Walters

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Harold Walters is the CEO and Co-founder of Shootz, a growing Hawaiian fast-casual brand in southern California. Prior to co-founding Shootz, Harold founded and operated multiple 6 and 7 figure ecommerce brands, a direct response marketing agency, and short term rental business. His previous experience as a software developer combined with his business experience makes him a diverse individual with the capacity to scale his efforts into the quickly-growing, technology backed fast-casual restaurant industry.

On this episode, Harold and Zack discuss:

• Retaining employees by helping them reach their dreams
• What restaurants get wrong with marketing
• Delivering expectations as part of the guest experience
• How tools like Ovation measure the guest experience 
• Instagram Reels and restaurant advertising
• More

Thanks, Harold!