Unlocking the Customer Value Chain by Thales S. Teixeira, Greg Piechota

Please visit https://thebookvoice.com/podcasts/2/audible/98449 to listen full audiobooks. Title: Unlocking the Customer Value Chain Author: Thales S. Teixeira, Greg Piechota Narrator: Tom Weitzel Format: mp3 Length: 11 hrs and 14 mins Release date: 02-19-19 Ratings: 4.5 out of 5 stars, 169 ratings Genres: Customer Service Publisher's Summary: Based on six years of research, Harvard Business School Professor Thales Teixeira shows how and why industries are disrupted and what established companies can do to respond - as well as what potential start-ups must master if they hope to gain a competitive edge.