Episode 501: #407 - The Customer Service Role

In this eye-opening and unscripted episode, Mike and Greg peel back the curtain on one of the most underappreciated parts of the lighting industry—customer service. From misfit lightbulbs and warranty nightmares to dremel-happy customers and failing retrofits in century-old churches, no story is too strange and no frustration is off-limits. Whether it’s juggling returns, handling broken bulbs, or chasing down elusive manufacturer answers, these two veterans tackle it all with grit, humor, and a healthy dose of real talk.

🔥 Topics Covered:

• Why customer service is the unsung hero of the lighting industry
• Mishaps with mislabeled bulbs and untested retrofits
• What happens when suppliers go quiet
• The real cost of poor follow-through

This isn’t just a podcast. It’s a front-row seat to the real-life grind—and glory—of keeping the lighting world lit.

💡 Tune in, laugh a little, learn a lot, and maybe shed a tear for your favorite customer service rep.

Sponsor: Satco www.satco.com