In this episode, Jimmy Purdy welcomes Justin Zupko, an experienced automotive diagnostic specialist. The discussion starts with Zupko sharing his encounter with an incorrectly diagnosed Honda Odyssey, underlining the significance of fresh perspectives in problem-solving. Delving into the economics of car repair, Justin opens up about the hurdles many face in affording diagnostic services. At the same time, Jimmy points out the steep rise in costs associated with repairing newer car models. Later...
Feb 29, 2024•1 hr 14 min•Ep. 26
In this installment of The Gearbox Podcast, host Jimmy Purdy welcomes Jessa Boyd to the show to delve into the nuances of communication within the auto shop industry. Jessa Boyd highlights the significance of open and honest dialogue with her team and clientele, particularly when addressing mistakes, and shares a personal anecdote demonstrating the transformative power such transparency can have on a technician's performance. They touch upon the emotional weight and complexity of customer engage...
Feb 16, 2024•1 hr 20 min•Ep. 25
In this installment, Jimmy Purdy welcomes guests Jim Mobley and David Tang to The Gearbox Podcast for a discussion on the evolving landscape of automotive diagnostics. Jim Mobley, brings his extensive background at Sonnax Transmission Company, and shares his insights on the integration of electronics in vehicle transmissions and their impact on the industry's efficiency. David Tang highlights the profitability challenges faced by shops as they navigate the complexities of repairing advanced elec...
Feb 01, 2024•1 hr 7 min•Ep. 24
In this installment of The Gearbox Podcast, host Jimmy Purdy welcomes Adam Montiel, a local radio broadcaster renowned for his program “Up and Adam.” They delve into the complexities of automotive repair and the similarities across professions requiring specialized knowledge, such as winemaking and medicine. Jimmy addresses the delicate balance between fair pricing and delivering top-notch service, underscoring the necessity to foster client trust. Meanwhile, Adam champions the power of authenti...
Jan 25, 2024•1 hr 23 min•Ep. 23
In this episode, Jimmy is joined by guest Brian Winograd. An automotive industry stalwart, Brian delves into an array of thought-provoking topics, from the nuances of political stances on election outcomes to crucial discussions on the "right to repair" legislative movements and Winograd's direct involvement in these initiatives. 00:00 Almost died, spent 3 weeks on vent. 09:37 Marketing is key to continued business success. 13:56 Self-funded school and orphanage in Ghana. 18:31 Empathy fuels suc...
Jan 11, 2024•1 hr 19 min•Ep. 22
Jimmy Purdy is joined by seasoned transmission specialist Larry Bloodworth for an in-depth discussion on the critical aspects of modern auto repair and business management. This episode delves into the significant challenges of working with newer, cleaner vehicles, confronting parts supply issues, and adapting to the rapid advances in automotive technology. With a deliberate focus on the nuances of accurate job estimations in a fluctuating market, Larry shares his refined process, which takes in...
Dec 28, 2023•1 hr 4 min•Ep. 21
In this episode, Jimmy is joined by special guest Wain Hickman. They dive into the world of auto technicians, discussing the unjust stigma and the true craftsmanship behind transmission specialty. They also discuss the ins and outs of warranty claims, the truth about “stages” in performance products, and the challenges of finding quality parts. 00:00 Experience with transmissions reveals common misconceptions. 10:21 The complexity of car modifications is often misunderstood. 15:19 Upgrades and q...
Dec 14, 2023•1 hr 13 min•Ep. 20
Dutch Silverstein from A & M Auto Service in Pineville, North Carolina joins Jimmy in this episode of the Gearbox Podcast. They dive into a conversation about the struggles and triumphs of running an auto repair shop, focusing on the technology and customer service aspects. They analyze the practice of upselling, question the influence of social media and negative reviews, as well as how the digitalization of the industry affects owners and customers alike. Dutch even drops some hard truths ...
Nov 30, 2023•1 hr 31 min•Ep. 19
In this episode, Jimmy Purdy and his wife Leigh-Ann, are joined by Kristin Danner and Paul Danner. They delve into a comprehensive discussion about the pressing issues in the automotive industry, from employee compensation to charge rates for services and more. Hear how missteps, such as a relocated car fuse, can lead to substantial repair hours, showcasing car diagnostics' intricate and often underrated complexity. Also, don't miss out on hearing how the Danners have chosen to embrace a new cha...
Nov 16, 2023•50 min•Ep. 18
In this episode, Jimmy Purdy sits down with Jeremy Hossler, a seasoned technician and shop owner. They dive into the challenging world of finding parts for newer cars, the importance of expertise in diagnostics, and the frustrations of customers expecting dealership-level expertise without the hefty price tag. 00:03:12 Passionate auto tech with extensive experience. 00:06:09 Industry push and micromanagement set a standard. 00:15:45 Busy people don't need to attend meetings. 00:18:58 Training, g...
Nov 02, 2023•1 hr 17 min•Ep. 17
In this episode, Jimmy is joined by special guest Chris Enright. Chris is a one-person shop owner who shares his journey of growth, learning, and taking responsibility in the automotive industry. He shares valuable insights on handling mistakes, compensating their team, and handling demanding customers gracefully. 00:05:11 Kitchen neglect leads to poor impression. 00:09:39 Transmission shop misdiagnoses, wastes client's money. 00:16:11 Revenue doesn't justify taking someone else's spot. 00:19:55...
Oct 19, 2023•1 hr 21 min•Ep. 16
In this episode, Lalo Castro returns to shed some light on some crucial aspects of team management. He shares his team's unique arrangement, where the net profits are divided equally among all members. Lalo explores the potential challenges that could arise if the team had more experienced members and highlights the importance of recognizing and managing employees who may negatively impact team morale. He also delves into the crucial roles of a service advisor and an estimator, emphasizing the n...
Aug 17, 2023•1 hr 22 min•Ep. 15
In this episode of the Gearbox Podcast, Jimmy is joined by the passionate and highly experienced Christian Mercado. With over a decade in the automotive industry, Christian's love for helping others and giving back to the community shines through in every aspect of his work. From shifting his mindset to prioritizing assistance over being the cheapest to going the extra mile to help those in need on the side of the road, Christian's dedication to his customers is truly commendable. They delve int...
Aug 10, 2023•1 hr 14 min•Ep. 14
In this episode, Jimmy Purdy sits down with the incredibly knowledgeable Tyler Henry for their second interview. They dive into various topics, including aftermarket car parts, the importance of vehicle maintenance, the unpredictable nature of the road, and the intriguing concept of subscription-based car services. Topics Discussed: [00:03:57] Out-of-town wedding guests deal with transportation issues. [00:07:44] Unnecessary fluid changes can harm transmission. [00:14:17] Road trips, vacations, ...
Jul 27, 2023•1 hr 17 min•Ep. 13
In this episode of the Gearbox podcast, Jimmy sits down with diesel mechanic Cody Wyckoff. They delve into his career specializing in farm equipment. Cody shares his experience attending a sometimes controversial technical school and his decision to pursue working on larger vehicles. Topics Discussed: 00:00:32 Diesel mechanic shares valuable experience. 00:06:29 Shop culture affects job satisfaction. 00:09:39 Techs should be treated well. 00:14:45 Disposable culture harming the automotive indust...
Jul 20, 2023•1 hr 2 min•Ep. 12
In this episode of the Gearbox Podcast, Lalo Castro discusses a recent issue he encountered with a Ford F-150. After trying various repairs, including replacing the coils and injectors, they discovered that a broken bolt on the crank was causing the misfires. The vehicle started running smoothly again after replacing the bolt and fixing the crank trigger. The episode highlights the importance of thorough inspections and checking every vehicle component when diagnosing problems. Topics discussed:...
Jul 13, 2023•1 hr 24 min•Ep. 11
In this episode, Jimmy is joined by Eric Faley, a 40-year automotive industry veteran. They discuss the changing landscape and how it's the same or different from previous changes in the industry. Topics discussed: 00:06:27 Dealerships facing challenges with electrification. 00:06:48 Jeep and Dodge are expanding their hybrid and electric vehicle offerings. 00:15:32 Changing technology in automotive repair. 00:19:52 Disposable world, longer repair times. 00:28:51 Transmission repairs are becoming...
Jul 06, 2023•1 hr 8 min•Ep. 10
In this episode, Jimmy Purdy speaks with Jed McClure, serial entrepreneur and former wine tour driver. They reminisce about their time working together and discuss the challenges and rewards of buying and owning multiple businesses. 00:04:52 Managing multiple businesses requires multitasking. 00:05:03 Small tasks can feel overwhelming. 00:10:04 Know your internal numbers. 00:14:36 Pricing based on competitor rates. 00:19:00 Consistency and personal touch matter. 00:23:11 Customer service challen...
Jun 29, 2023•1 hr 37 min•Ep. 9
In this episode of the Gearbox podcast, Jimmy is joined by Lalo Castro to discuss the challenge of finding good help when you're busy. Lalo shares his experience of having people seem to fall into his lap while Jimmy discusses his struggles with posting ads on job sites and social media. Topics discussed: 00:00:39 Finding good help can be luck. 00:06:00 Hiring people you know works. 00:15:45 Invest in training and education. 00:17:22 Hiring and retaining skilled technicians is challenging. 00:22...
Jun 22, 2023•1 hr 29 min•Ep. 8
Jimmy sits down with Travis Smith of Custom Works in Paso Robles, California. Topics Discussed: Introductions. (0:00) It’s like watching paint dry. (3:50) Do it for one reason or another. (5:10) Why is it hard to find welders? (9:38) School of hard knocks and learning. (13:30) The target market of the auto industry. (20:54) Managing time and productivity. (26:34) The problem with the car industry. (34:05) Why don’t you buy someone else’s project? (37:43) The generational gap in the industry. (43...
Jun 15, 2023•1 hr 18 min•Ep. 7
Lalo Castro and Jimmy discuss their experiences running a business and even firing customers. They reflect on the difficulties of starting out and attracting clients and the challenges that come with transitioning from the previous owner's habits to their own. Topics Discussed: 00:03:30 Selective clientele brings success. 00:06:49 Standard operating procedures are crucial. 00:11:02 Diagnosing car issues can be complex. 00:17:29 Importance of good communication. 00:20:37 Reviews create fear of mi...
Jun 08, 2023•1 hr 35 min•Ep. 6
In this episode, Jimmy Purdy sits down with the Service Manager of Shift'n Gears Transmission & Auto Repair, Leigh-Ann Tower . Their conversation dives into the service advisor role in an automotive shop. They also discuss the challenges of communicating with clients and providing detailed explanations of recommended services. They also touch on how gender can impact these interactions and the perceived authority of different individuals. 00:02:59 Navigating gender bias in sales. 00:06:20 Th...
Jun 01, 2023•1 hr 10 min•Ep. 5
Jimmy sits down with Tyler Henry, a service advisor with BMW and the co-founder of the National Motor Fest, an event that features all kinds of vehicles, from classic to military specialty vehicles. Topics discussed: Finding a Dana 44 in Johnson Valley. (3:50) I don't care if it's your mother, your brother, your uncle, your neighbor, somebody should be at the location. (6:48) It’s always your own stuff. (12:09) What’s the difference between an independent shop and a dealership? (17:07) How do yo...
May 25, 2023•1 hr 59 min•Ep. 4
In this episode, Michael Wright shares his experience in the automotive industry and how he started as a driver to reach where he is today. He shares how he's able to stay on top of the parts game as well as the keys to building strong relationships to ensure you get the right parts when you need them. 00:04:12 Know what you sell. 00:09:16 Stop and think before buying. 00:10:07 Support local technicians and shops. 00:15:51 Don't skimp on maintenance. 00:23:07 Access parts quickly. 00:27:02 Back ...
May 18, 2023•1 hr 1 min•Ep. 3
Kyle Hogue shares his experience growing up in the lowrider scene, eventually transitioning from UTI to running his own fabrication shop. He reveals the obstacles of running a shop, making money from custom fabrications, and his memories of landing on well-known TV shows. 00:05:41 Work hard to succeed. 00:05:55 Take risks and believe in yourself. 00:11:57 Take risks and trust yourself. 21:12 Stay away from drugs. 00:22:09 Manage money wisely. 00:29:09 Respect yourself and mortality. 00:37:45 Tak...
May 11, 2023•1 hr 22 min•Ep. 2
In this episode, Jimmy Purdyt is joined by Lalo Castro of Paso Robles Auto Repair. They reflect on whether they would become business owners again and share their unique path to shop ownership. They also discuss their former shop and the changes they've had to make once they became business owners. 00:05:35 Ease transition with legal contracts. 00:07:31 Takeover existing business for success. 00:15:44 Listen to your mentors. 00:20:45 Employees are not replaceable. 00:24:56 Create a positive shop...
May 04, 2023•1 hr 29 min•Ep. 1
