The Biggest AI Mistake Contact Centers Are Making Today
May 14, 2025•33 min•Ep. 109
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Episode description
Mike interviews Alex Levin, co-founder of Regal IO, exploring the transformative power of AI in customer interactions and its impact on industries like home services, insurance, and education. Alex discusses how AI voice agents can enhance personalization and efficiency in contact centers, driving significant revenue growth. Learn about the strategies that enable companies to shift towards a future with predominantly AI-powered interactions, offering seamless customer experiences. The conversation covers the role of AI in customer service innovation and the potential challenges and opportunities it presents for businesses.
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