Communicating With Customers About Car Repair

Chan Patel is Vice President of Sales and Business Development at Autotext.me. His passion and energy is focused on making Autotext.me the leader in digital inspections and workflow solutions for the automotive industry. The company has been experiencing record growth — Chan’s deep experience and proven track record has been the catalyst behind that success. In this episode…

As an owner or manager of an auto repair shop, do you find it frustrating communicating with your customers about recommended service after they’ve dropped their car off? Do they take forever to return your call? Do they trust you when you recommend certain repairs? If these are questions you can relate to, you don’t want to miss this episode of the Gain Traction Podcast!

In this episode of the Gain Traction Podcast, Mike Edge welcomes Chan Patel for a discussion about the multiple ways Autotext.me can make communication between auto repair shop owners more detailed and efficient while increasing the amount of trust a customer has in service recommendations. Chan tells Mike where the idea for Autotext.me came from and how it gives customers the confidence to succeed. Tune in!

Here’s a glimpse of what you’ll learn: 

• Chan Patel explains the three pillars of Autotext.me that help shop owners overcome challenges
• How Autotext.me allows car repair shops to keep customers updated on workflow without the need for a call
• The secret sauce to taking a shop from $1M to $2M status
• How using text messages has given shops faster customer response times
• How Autotext.me helps facilitate trust between customer and the repair shop regarding service recommendations
• Where the idea for Autotext.me came from
• How Autotext.me gives its customers the confidence to succeed

Resources mentioned in this episode:

• Chan Patel on LinkedIn
• Autotext.me 
• Christian Brothers Automotive
• Moneyball film
• Brian Lenhardt on LinkedIn 
• Fat Boys Auto & Tire
• Mike Edge on LinkedIn
• Tread Partners

Sponsor for this episode...

This episode is brought to you by Tread Partners. 

At Tread Partners, we provide digital marketing for multi-location tire dealers and auto repair shops. 

By using our strategy, branding, and marketing services, we help shops sell more tires and put more cars in bays.  

We’ve helped companies like Action Gator Tire, Colony Tire and Service, and Ulmer’s Auto Care Center bring extreme growth in paid leads, ROI, and searches. 

So, what are you waiting for?

Visit www.treadpartners.com or email info@treadpartners.com to learn more.