In this special episode, Adam Mogelonsky and Neil Foster discuss the book “Ultra-Processed People: Why We Can’t Stop Eating Food That Isn’t Food” (2023) by Chris van Tulleken. In this chat, we cover topics including ultra-processed foods, intermittent fasting, food environments, eating as identity and what hotels can do as food habits change. ************* LINKS & RESOURCES ************* The GAIN Momentum Podcast: focusing on timeless lessons to scale a business in hospitality, travel, and t...
Sep 12, 2024•1 hr 13 min
In this episode, we interview Jeff Robbins , founder of GuestInsight . Since its founding in late 1999, GuestInsight has excelled as a consumer market research platform leader, with tools specifically designed for hotel guest engagement and feedback. ************* LINKS & RESOURCES ************* The GAIN Momentum Podcast: focusing on timeless lessons to scale a business in hospitality, travel, and technology-centered around four key questions posed to all guests and hosted by Adam Mogelonsky...
Sep 05, 2024•37 min
In this episode, we interview Custódio Barreiros , founder and president of EIP MGT GmbH, a European hospitality firm focused on solving technological problems for the end users. Barreiros is a second-generation hotelier, having worked from an early age in hotels across the continent. On the hotel side, he has worked for Accor, Grange Hotels, Hilton and InterContinental Hotel Group while living London. Moving to the tech side, he has held senior roles for Amadus, ALICE (an Actabl platform), Birc...
Aug 22, 2024•39 min
In this episode, we interview Daan de Bruijn , Cofounder of Bookboost . De Bruijn brings a diverse hospitality background before cofounding Bookboost CRM in early 2017. For non-hospitality experience, he worked as a research analyst at Rabobank Nederland, in customer loyalty at VenturesOne and at DDB Consulting based out of Amsterdam. ************* LINKS & RESOURCES ************* The GAIN Momentum Podcast: focusing on timeless lessons to scale a business in hospitality, travel, and technolog...
Aug 08, 2024•40 min
In this special episode, we sit down with GAIN Managing Partner, Michael Cohen, to discuss the emerging megatrend of being the ‘Nomad Executive’ and working while living aboard. Cohen goes into detail about his experiences over the past few years in founding and running a company while living in multiple different countries and time zones. ************* LINKS & RESOURCES ************* The GAIN Momentum Podcast: focusing on timeless lessons to scale a business in hospitality, travel, and tech...
Jul 25, 2024•50 min
In this episode, we interview Sondre Rasch , Cofounder and CEO of SafetyWing . With SafetyWing, Rasch is building a platform to provide easily accessible travel medical insurance for remote workers and nomad executives. Prior to this, Rasch has cofounded three other software companies – SolidHost, NorJobs and Superside – while also acting as a policy advisor for the Parliament of Norway. ************* LINKS & RESOURCES ************* The GAIN Momentum Podcast: focusing on timeless lessons to ...
Jul 11, 2024•39 min
In this episode, we interview Shane O’Flaherty , the Global Director of Travel and Hospitality at Microsoft . O’Flaherty comes from a sales, marketing and customer relationship background prior to joining Microsoft in their travel division. His earlier background in hospitality includes acting as the Director of Business and Leisure Marketing at Preferred Hotel Group for over two years and acting as a Vice President at Mobil Travel Guide for over six years. O’Flaherty was next President & CE...
Jun 20, 2024•40 min
In this episode, we interview Jim Rowe , Senior Vice President of Sales & Marketing at Jonas Hospitality, Property Systems . Rowe is a seasoned veteran in the hospitality technology industry. He was a Delphi regional sales director at Newmarket International for four years, director of sales at Springer-Miller Systems for over two years and director of sales at MSI Solutions before joining as vice president at Jonas Hospitality in mid-2019. ************* LINKS & RESOURCES ************* T...
Jun 13, 2024•36 min
In this episode, we interview Matthew Opferkuch , CEO and cofounder of The Laundry Rooms . Opferkuch is a longstanding hotel operator and executive before cofounding The Laundry Rooms in August 2019. He held senior roles including director of F&B, hotel manager and general manager at Fairmont Hotels & Resorts for over 15 years. In 2006, he became the opening general manager for The Hazelton Hotel, Toronto’s first five-star luxury hotel. In 2010, he became the managing director for Pearle...
Jun 06, 2024•39 min
In this episode, we interview Charlie Osmond , cofounder of Triptease . Osmond brings a diverse background to Triptease, starting as an engineer in the British Army before cofounding Decidedly which he launched, grew and exited over 12 years. His next venture was FreshMinds Talent which, as before, he launched grew and exited over 12 years, while simultaneously cofounding FreshNetworks where he developed social strategy and data analytics for leading brands over six years. Osmond was also a memb...
May 16, 2024•37 min
In this episode, we interview Nima Anvar , CEO of GuestChat . Anvar was the general manager of the Siesta Hotel in Grenada for over two decades before founding GuestChat in January 2021 as a hotel chatbot provider leveraging the latest in large language models. ************* LINKS & RESOURCES ************* The GAIN Momentum Podcast: focusing on timeless lessons to scale a business in hospitality, travel, and technology-centered around four key questions posed to all guests and hosted by Adam...
May 09, 2024•37 min
In this special episode of the GAIN Momentum Podcast, we’re looking at what hotel technology vendors can do to best prepare for HITEC, happening this year in Charlotte, June 25-29, in terms of sales team preparation, marketing tactics, booth design, networking events, press releases and looking for strategic partnerships. ************* LINKS & RESOURCES ************* The GAIN Momentum Podcast: focusing on timeless lessons to scale a business in hospitality, travel, and technology-centered ar...
May 02, 2024•37 min
In this episode, we interview Michael Levie , co-founder of citizenM . Levie has a wealth of hotel technology and operations experience. He was at Sonesta for 16 years and at NH Hotels for over three years, before cofounding citizenM (and acting as chief operations officer) in early 2005. Levie formally left citizenM in late 2021 after 17 years and continues to advise hotel vendors and other hospitality projects to this day through his company Smarels. ************* LINKS & RESOURCES *******...
Apr 18, 2024•37 min
In this episode, we interview Anthony Melchiorri , author, including his latest book “ Show Up ”, and TV show host, including Hotel All Stars . Melchiorri has been a hotel executive for over three decades. For the past 14 years, he has been the Founder and Managing Director of Argeo Hospitality, a hotel management company based out of New York. ************* LINKS & RESOURCES ************* For more information about GAIN, head to: https://gainadvisors.com/ Adam Mogelonsky is a GAIN Advisor a...
Apr 11, 2024•38 min
In this episode, we interview Frank Pitsikalis , Senior Vice President of Strategy at Agilysys . Pitsikalis is the Founder and CEO of ResortSuite, a fully integrated hospitality management software system that was founded in 1999 and acquired by Agilysys in early 2022. From that point on, Pitsikalis has acted as the SVP of Product Strategy for Agilysys. Outside of this, Pitsikalis has been a member of the International Spa Association (ISPA) for over 15 years, assuming the role of Chairman of th...
Apr 04, 2024•42 min
In this episode, Adam Mogelonsky and Neil Foster, fellow GAIN Advisors, discuss the nonfiction book “ Generations ” (2023) by Jean M. Twenge PhD and its implications for hospitality in terms of finding customers amongst Boomers, Gen X, Millennials and Gen Z, as well as how the workforce is changing amongst these generations. As background, here is the book’s description from Amazon: A groundbreaking, “lavishly informative” (The New York Times) portrait of the six generations that currently live ...
Mar 28, 2024•57 min
In this episode, we have Richard Valtr , Founder at Mews . Valtr started Mews as a property management system in 2012 from the Czech Republic, which has since expanded to include a global team and thousands of hotels worldwide. ************* LINKS & RESOURCES ************* For more information about GAIN, head to: https://gainadvisors.com/ Adam Mogelonsky is a GAIN Advisor and partner at Hotel Mogel Consulting Ltd. (https://www.hotelmogel.com/), focusing on strategy advisory for hotel owners...
Mar 14, 2024•47 min
In this episode, we have Brent Hayhurst , Director of Program Development at Curator Hotels and Resorts Collection. Before entering the hospitality industry, Hayhurst worked at Verizon for over nine years. He was next a senior manager for corporate marketing, digital, and sponsorship management initiatives at Hilton. From February 2021 onwards, Hayhurst has led program development and all technology matters for Curator Hotels & Resorts. ************* LINKS & RESOURCES ************* For m...
Mar 07, 2024•34 min
In this episode, we have Ryan King , Senior Vice President, Americas at Shiji Group . King brings a diverse background of industry experience from both the hotel operations and the technology sides. Within the greater Washington DC area, he has held senior positions at the Sheraton Pentagon City, Sofitel Washington DC Lafayette Square, The Doyle Collection and the Phoenix Park Hotel. King was also the director of sales for TravelClick, a sales consultant for Informz and the director of strategic...
Feb 15, 2024•33 min
In this episode, we have Warren Dehan , President of Maestro PMS. Dehan has worked at Maestro PMS (formerly Northwind) since 1978, and has acted as company president over two decades. The company’s emergence as a foremost property management system provider is outlined in the episode, so give it a listen! ************* LINKS & RESOURCES ************* For more information about GAIN, head to: https://gainadvisors.com/ Adam Mogelonsky is a GAIN Advisor and partner at Hotel Mogel Consulting Ltd...
Feb 08, 2024•37 min
In this episode, we have Mark Hope , senior vice president of development at Coast Hotels . Hope started his longstanding hospitality career in the front office at Fairmont Hotels & Resorts, the Delta Vancouver Airport Hotel & Marina (now Pacific Gateway Hotel), and then The Hotel Grand Pacific. Following this, he began his now-30-years-long career at Coast Hotels as a director of sales & marketing before becoming a national director of sales, an executive director of brand developme...
Feb 01, 2024•38 min
In this episode, we have Christopher Hunsberger , co-founder and chief operating officer of Appellation , a new hotel brand born from an elegant merger of the culinary and hospitality worlds. Hunsberger brings well over three decades of hospitality experience prior to founding Appellation. A longstanding veteran of Four Seasons Hotels and Resorts, his senior roles include Regional Vice President, Senior VP Operations, Executive VP Product, President The Americas and Chief People Officer. Hunsber...
Jan 18, 2024•33 min
In this episode, we have John Smallwood , president at Travel Outlook , the maker of Annette, the virtual hotel agent. John Smallwood has several decades of experience in hospitality technology, having founded Travel Outlook in 2006 as a hotel call center for premium and luxury brands. More recently, Travel Outlook has built an industry-leading conversational AI called Annette as a virtual hotel agent for the voice channel. ************* LINKS & RESOURCES ************* For more information a...
Jan 11, 2024•33 min
In this episode, we have Shannon McCallum , vice president of hotel operations at Resorts World Las Vegas . McCallum has an extensive hospitality career, including senior roles at the Renaissance Vancouver Hotel Harbourside, Fairmont Hotels & Resorts, ARIA Resort & Casino, and Mandalay Bay Resort and Casino before her current role. She has also been a strategic advisor for Roomdex and Volan Technology, as well as being a member of the board for both the Nevada Hotel and Lodging Associati...
Jan 04, 2024•42 min
In this episode, we have Tanya Pratt, vice president of Opera Cloud strategy and product management at Oracle Hospitality. Pratt has been in hospitality for her entire career, first on the hotel side before moving over to the hospitality technology side. For the former, Pratt started in Delta Hotels and Resorts for over ten years in operations then revenue management, followed by another decade at Fairmont Hotels & Resorts in revenue management and distribution before becoming vice presi...
Dec 14, 2023•33 min
In this episode, we have Frank Reeves , co-founder and CEO of Avvio, and chief evangelist at SHR Group . As CEO of Avvio, Reeves has been dedicated to delivering innovative technologies and new distribution networks to grow direct bookings for hotels since the company’s founding in 2003. In late 2022, Avvio was acquired by Sceptre Hospitality Resources (SHR) Group, at which point Reeves joined the senior team in his current role. ************* LINKS & RESOURCES ************* The GAIN Momentu...
Dec 06, 2023•32 min
In this episode, we have Neil Foster , immediate past president of HFTP (Hospitality Financial and Technology Professionals). Foster has over two decades of experience in hospitality technology, with a diverse perspective based on his career spanning different sides of the hotel equation. Starting as an IT manager for Westin Hotels & Resorts then an area manager of IT for Starwood Hotels and Resorts, he next moved to Micros-Fidelio. After that, further hotel experience included Carlson Wagon...
Nov 16, 2023•32 min
In this episode, we have Frank Trampert , senior vice president and managing director of commercial and global strategy for hospitality at Sabre Corporation . Trampert brings to this podcast an immense skillset in hospitality, technology and international commercialization, including a 13 years at Carlson Rezidor Hotel Group as well as being managing director of Asia Pacific for Wyndham Group, CEO and director of brand management at Tune Hotels, and a board member at HTNG. ************* LINKS &a...
Nov 09, 2023•31 min
In this episode, we have Luis Segredo , CEO of Data Travel, LLC, the maker of the Hapi platform that maps then migrates data from multiple hospitality sources for above-property and enterprise-level managers. Segredo’s hospitality technology experience includes over 18 years at MTech, followed by roles as president at Newmarket International and EVP of strategic initiatives at Amadeus, prior to forming Data Travel, LLC in 2017. Segredo is also an HTNG Vendor Advisory Board member and the chairma...
Nov 02, 2023•29 min
In this episode, we have Robert Stevenson , CEO of INTELITY, a guest experience platform with rich staff operations and ticketing backend for hospitality, casino and residential end markets. Stevenson has an incredibly diverse technology career. Prior to his present six-plus years at INTELITY, he has held positions as SVP of product development and acquisitions at DreamCatcher Games, VP of business development and worldwide publishing at ATARI, VP of online development at Bandai Namco Entertainm...
Oct 19, 2023•30 min
