Integrating Your CS Goals with Community
Oct 23, 2023•40 min•Ep. 291
Listen to this episode in Metacast mobile app
Don't just listen to podcasts. Learn from them with transcripts, summaries, and chapters for every episode. Skim, search, and bookmark insights. Learn more
Episode description
This week, Nicole Saunders, Director of Community at Zendesk talks with Jeff about how community can help bring value to the customer experience by bringing CS in as a strong content provider.
- Helps move from a transactional to a relational and learning experience
- Helps align the community around scaled ideas to create synergy and utilize tools and offerings collaboratively across the company to become more retention focused
- Helps focus on certain KPIs and metrics that other teams have so you can use the data to tell the story of the customer and the community well
--
Gain Grow Retain exists to connect people, knowledge, and ideas to advance the state of customer success.
We're on a mission to connect B2B SaaS customer success leaders so that we can learn from one another. Check out more at GainGrowRetain.com! Or follow our GGR LinkedIn page.
GGR was co-founded by Jeff Breunsbach and Jay Nathan - be sure to follow for customer success content.
For the best experience, listen in Metacast app for iOS or Android
Open in Metacast