10-Minute Trumpet: Having a Named CSM
Nov 06, 2023•8 min•Ep. 293
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Episode description
This week Jeff takes a look at the impact of equating a Named CSM with quality service. With the current economy, having a named CSM is a luxury many companies are no longer investing. CS teams are now in a position to pivot, but an understanding of that impact must be understood in order to successfully transition.
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