The Main Scoop, Episode 04: Technology Strategies Driving the Evolution of Customer Experience
Episode description
On this episode of The Main Scoop, co-hosts Greg Lotko and Daniel Newman are joined by April Hickel, Vice President of Intelligent z Solutions Strategy at BMC to discuss the success factors for reimagining the customer experience in driving growth and better business outcomes.
They also provide insights on the role of the mainframe, as well as risks organizations face if they do not invest in improving their customer journeys.
Has your organization taken their CX to the next level leveraging the mainframe? Learn more about how this will drive more growth for the long term.
It was a great conversation and one you don’t want to miss. Like what you’ve heard? Check out Episode One of The Main Scoop, Episode Two of the Main Scoop, and Episode Three of the Main Scoop, and be sure to subscribe to never miss an episode of The Main Scoop series.