Navigating the CX Maturity Journey with Customer-Centric Excellence
May 02, 2024•22 min
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Episode description
In this episode of the Futurum Tech Webcast, The Futurum Group’s Enterprise Applications Research Director Keith Kirkpatrick is joined by Gina Whitty, Product Management, CCaaS + AI at GoTo, about the challenges faced by SMBs and mid-market companies that are trying to undergo a digital transformation, and discusses the maturity journey involved with improving CX delivery via the use of generative AI, omnichannel engagement, and automation.
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