Voice is dominating commerce experiences: but is it kitsch or is it kismet? What separates retailers who are implementing voice strategies? Ryan MacInnis of Voysis joins us to talk about how to give your brand a voice in a world spoken by Alexa. Plus: Facebook Fiona and Aloha - one more smart speaker / tablet to contend for our attention. Show Notes Coming soon
We fulfill a promise to our listeners and provide an in-depth review of Amazon Go - including food, assortment, experience, and how the technology will be applied and extended into the future. Show Notes Main Takeaways Brian and Phillip take a trip to flagship Amazon Go Store in Seattle and enjoy the experience. How is an Amazon Go location set up, and what are some of the logistics in its day to day operations? Can the Amazon Go model be applied to other retailers? Shipping With Amazon might be...
Amazon just won't leave us alone (healthcare?!). Plus we talk cell phone free zones, taking back control of personal data, and an open source voice assistant. Future Commerce featured in retail TouchPoints: We were wondering where all our new listeners came from. It came from this review in retail TouchPoints . Klaudia Tirico shoutout. Thanks for featuring us! Either we've elevated ourselves to Jason and Scott and the official NRF podcast level, or we've brought them all down to our level. We're...
Show notes Family Date Night at the Olive Garden Special Episode. Homepod: more like yawn-pod. Plus: retail investment is gaining steam, mobile advertising to overtake traditional advertising, and bye bye sales! Finally, Nike makes the foam sole more personal. Homepod: nobody cares Actually, people do care: they care to talk about how irrelevant it is. Business insider even gives you 7 reasons not to buy it . It's just a giant ipod and it only works with itunes. Hey, Apple, it's 20 bleepin' 18 a...
We recap NRF 2018 in a way that only Future Commerce can - LIVE from the show floor at The Big Show! Plus: is retail real estate in trouble? Have we left Omni Channel behind? We're live from NRF 2018 Probably (definitely) exactly 3.619 times bigger than IRCE This year feels livelier than last year. Definitely better than shop.org this year. Brian was here all week. Flew in all the way from Seattle. Shoutout to Branden Moskwa here from eCommerce Allstars with the IBM social influencer team. Shout...
This week, Brian and Phillip get bullish on VR, talk hype in cryptocurrency, and wish for a facial recognition burger ordering system. Listen in for a recap of CES 2018 and all the interesting news in retail tech. Future Commerce Tells the Future: Predictions we made in December have already come true: 10 days in: Phillip is Eating a hat with Costco ketchup, because: Brian predicted VR fitness, and BlackBox VR made it so. Choice quotes: "All the nerds are going to be the fit ones now." "We're go...
We're joined for a special interview with Greg Bilsland of HaptX to talk about VR for Commerce and how touch in VR isn't as elusive as you may believe. Impossible technology worth paying attention to now: how realistic haptics will add another dimension to our immersive experiences in retail and training. What is HaptX? Jake Rubin founded HaptX in 2012. HaptX's vision is for a full body system to deliver realistic touch to VR users. The ultimate promise of virtual reality is to open up impossibl...
"You just went super future on me, man, and I love it." We do predictions as only Future Commerce can - with honest insight into what the retail year ahead in 2018 may hold. Buckle up - it's a fast and furious ride! Let us know your predictions for 2018! Who knows, maybe we'll share them on the show. Go super future on us, we'll love it. Applause, Applause: Congratulation Google 5 Home Mini winners! Thanks, and congratulations to all the winners. Remember to sign up for our FC Insiders for more ...
From the Gutenberg Press to Twitter - how tech innovation gives legitimacy to our words. Phillip gets down and dirty with AI and warns retailers of marketing confusion. Also - what exactly is Deep Learning? Show Notes Vibe notice: if the vibe is different, it's because this is the first in-person episode with Phillip and Brian and they're having way too much fun with no imbibing of ethyl alcohol before recording. For more information about the evolution of media and journalism check out Understa...
"If consumerism is our religion, then malls were our temples. Our temple now is the internet." Episode 53 is all about how Amazon owned Black Friday and while our heads were spinning they decided to take over Augmented Reality as well. Did You Recover from the Holiday Shopping Blitz? Brian favorite deal: buy a Google Home for $29 and link it up with your Google Express accounts to get a $25 credit for walmart.com. Phillip's favorite: Timbuk2 had a 70% off sale on cyber monday. Brian is unimpress...
Technology can help you take your next step in retail - so we review the current landscape of retail-tech-focused podcasts, provide critique and offer insight into our favorite resources for keeping up to date on retail news. Show Notes Retail Tech Podcast Roundup Jason and Scot | The Jason and Scot Show Retail Geek https://www.linkedin.com/in/jasongoldberg/ https://www.linkedin.com/in/thescotwingo/ Andrew Younderain eCommerce Fuel Private community Podcast https://www.linkedin.com/in/andrew-you...
BONUS EPISODE! We're giving away FIVE GOOGLE HOME MINIS! Sign up for FC INSIDERS newsletter before December 1st to receive one of FIVE Google Home Minis! PLUS - A quick shout out to Deborah Weinswig and a preview of Episode 52 of Future Commerce
The Digital Divide and New Classism This week we've entered The Odd Couple territory. Brian's relentless optimism and hope for harnessing technology for a bright future contrast with Phillip's expressed skepticism that advancements in AI and automation will benefit the working class without regulatory oversight. Get out your Xanax and buckle up! Making Walmart cool again Lord and Taylor will start selling on walmart.com with their own special homepage. It seems to Phillip that they've transforme...
A Day of Days to Toot Our Horns! Future Commerce hit some amazing achievements over this year: In just a year's time, you our listeners, have propelled us into thought leadership. It all started with a podcast partnership with the Jason and Scot show. Accolades for the humble: Forbes listed us as one of the 6 tech podcasts worth your time . Rated one of the 5 best retail podcasts for consumer brands. Brian takes award for most things predicted: Called Amazon's Whole Foods acquisition. And called...
This week we dive deep into the public policy that reflects the challenging relationship between commerce, the internet, tech giants, domestic and international policy, fair treatment of employees, and the future of our economy. With the help of Daniel Sepulveda, Phillip and Brian tease out the threads and agree that “we’re going to have to make a communal decision to involve everyone in the modern digital economy or we’ll have a bifurcated society” that falls prey to the wolves of populism. Dan...
Healthcare is no game, but try telling insurance carriers that. Phillip gets manipulated into buying a denim jacket, innovation in fitness and fashion, Adobe "reinvents" fintech, and the guys go deep (real deep) on healthcare and insurance. "LOL, jean jackets are still a thing" Phillip got a new jean jacket Moral of the story: even when you know what's happening to you, even when you know you're being manipulated but digital marketing, you still buy the product. Brian suggests the inception theo...
This week’s episode arc: the future is a nuclear hellscape full of zombies to the future filled with sustainable food, vibrant public transit systems, voice ux assistants for non sighted developers, and a technologically innovative rebuilt Puerto Rico. Sometimes you need the dark to see the light. Google Home vs. Amazon Game over? Target partners with Google for voice enabled online shopping , joining Walmart to give Google two huge retailers. Amazon, what happened? You had a two year head start...
Show Notes Future Commerce Episode 46 Review of 2017’s Shop.org conference FC Interviews Magento's own Peter Sheldon Kobe Bryant gave the keynote Brian’s favorite talk: the textile guy () letting the audience see behind the veneer of his business. “The garden section,” and “The OG Future Blanks.” Writing thank you notes with [https://bond.co/](Bond, the robot auto-writer) VNTNA , holograms, and the shared experience If the future is now, where are our flying cars? Google Pixel Buds : the potenti...
"If it doesn't add value, don't invest in it" - Peter Sheldon of Magento joins us to talk about crowdsourced ecosystem innovation, what PWAs mean for retailers, and gives his input on what the next 5-10 years looks like for retail.
The guys discuss the future of music, digital goods, ephemeral products, and how Spotify is changing our consumption behaviors and expectations. With John Beeler and Lowell Brams of Asthmatic Kitty Records.
Amanda Manna, Head of Narrative @ Lowe's Innovation Labs, talks with Brian about the importance of story and narrative in technological innovation
Caleb Light of Power Practical shares his experience on Shark Tank, finding new success with Amazon, and partnering with Mark Cuban Companies.
We host top retail analyst and strategist Sucharita Mulpuru to review the state of the market and discuss strategies to stay competitive.
A new Viant study shows that "passive commerce" can persuade customers away from CPG loyalty brands. We break open the data and go deep with Richard Kestenbaum, a Forbes Retail contributor.
Robert Scoble gives us a look at the not-so-distant future of VR, AR, and MR. By the end of the episode, even Phillip is ready to recommend that merchants turn their attention to this tech.
Brick and Mortar retail is in crisis, digital is thriving. We discuss the ins-and-outs of what makes a successful digital commerce strategy in businesses that depend on wholesale, and how to find success in a vertically-integrated direct-to-consumer brand. A panel of veteran ecommerce managers discuss how to navigate the months ahead and map out their own plans for success. To hear more episodes of Merchant to Merchant visit the site here and subscribe on iTunes Event Sponsors A very special tha...
The guys discuss in-store experiences that don't suck, and recap IRCE.
SAME DAY ANALYSIS! Choo choo! 🚂 All aboard the Amazon Hype Train! Amazon announces $13.7B acquisition of Whole Foods and the guys break it down.
The guys review the announcements coming out of Google I/O and some of the breakthroughs in MV/VR/AR.
Nick Vu, Senior Vice President at Adidas Group, joins us to talk about how they're using data and analytics to transform retail.
