There are so many different issues that sit under the term 'service'
Nov 28, 2024•34 min
Listen to this episode in Metacast mobile app
Don't just listen to podcasts. Learn from them with transcripts, summaries, and chapters for every episode. Skim, search, and bookmark insights. Learn more
Episode description
Financial services companies are an extremely mixed bunch when it comes to service. Provider service levels have been exceptionally high for some, and abysmal for others, across all sectors: platforms, pensions, investments, mortgages and everything in between. Here to join us to discuss all things service is Steve Nelson, insight director for the Lang Cat consultancy, which has just released its own research into provider service (November 29).
Hosted on Acast. See acast.com/privacy for more information.
For the best experience, listen in Metacast app for iOS or Android