Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai One of the main reasons that bad actors continue to innovate & exploit the vulnerabilities of online companies is their commitment to collaboration. They know that one bad actor alone can’t have all of the skills or the time needed to take advantage of multiple systems & steal Billions of dollars annually from e-commerce, marketplace, and consumer-fintech companies online. So, they rely on each other to learn n...
Feb 23, 2023•54 min•Ep. 172
Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai Often, leaders of fraud departments will say something to the effect of "My biggest adversaries aren't the bad actors trying to commit fraud against our organization; they're within my company and work within other departments that will often sabotage us or not understand our roles, which can lead to more problems than account or payment fraud does." Whether your internal adversaries are in marketing, business developm...
Feb 21, 2023•1 hr 18 min•Ep. 171
Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai In this episode of Fraudology, host Karisse Hendrick continues the conversation (started on episode 169) by Matt Vega, Head of Fraud Strategy and Sidharth Shah, Sr. Product Manager, both at Novo.co, a fintech that provides financial products to start-ups & SMBs. In this episode, Matt & Sid share their experiences with data-driven vendor selection, the challenges of tech integration, and the critical importance ...
Feb 16, 2023•50 min•Ep. 170
Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai On this episode of Fraudology, host Karisse Hendrick speaks with Matt Vega and Sidharth Shah about their experiences building a fraud strategy and operations for the fintech company, Novo. Matt and Sid discuss the unique challenges they faced in creating a strategy for a unique customer base that uses unverifiable data, and the lessons they learned in vendor selection and product mapping. The conversation is full of pr...
Feb 14, 2023•39 min•Ep. 169
Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai In this episode of Fraudology, host Karisse Hendrick is joined by Shoshana Maraney , to discuss the challenges faced by fraud prevention professionals in an era of increased uncertainty, and the project they've recently finished that they hope will become a helpful gift to the fraud-fighting community. Shoshana & Karisse add a few more points to what Karisse was considering on Tuesday's episode: The same qualities ...
Feb 09, 2023•34 min•Ep. 168
Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai It seems like everyone in tech, and especially within the niche of the anti-fraud industry, is exceptionally overwhelmed and stressed out. On today's episode of Fraudology, Karisse discusses the impact of stress and burnout on the fraud-fighting community, sharing her own experiences of burnout and how it led to both positive and negative outcomes in her life. Through her own experience, and from listening to the impac...
Feb 07, 2023•50 min•Ep. 167
Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai In this episode of Fraudology, Karisse delves into the topic of employment scams and how they are rapidly affecting the online world. These scams are becoming more prevalent and have a profound impact on both individuals and businesses. Not only do they have financial consequences for vulnerable, job-seeking victims, but they also damage customer trust and the reputation of the company being impersonated. With the rise...
Feb 02, 2023•46 min•Ep. 166
Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai One aspect of leading global fraud operations & strategy successfully is collaborating & coordinating strategies with cross-functional leaders/departments within the company. One of the teams that it's imperative for the fraud team to work closely with is the Payments team (responsible for payments acceptance, product management & often regulatory compliance). One example of when the fraud & payments te...
Jan 31, 2023•51 min•Ep. 165
Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai This question (or a form of it) has been asked multiple times recently by different people in Karisse's life. From the dental assistant at her dentist's office to a couple of Fraudology listeners asking on behalf of themselves or co-workers, and at least one online merchant that received an escalated call from an upset victim of credit card fraud that accused their company of stealing his recently re-issued card #. Whi...
Jan 26, 2023•39 min•Ep. 164
Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai This week's Fraudology guest is a 20+ year veteran in technology and the anti-fraud space who has worked with large name Fraudtech/Cyber-security technology companies to support the world's largest financial institutions in identifying & preventing online fraud. Ayelet Biger-Levin shares how her career experience, combined with her empathy for the end-users/victims of financial fraud & scams (consumers) has led...
Jan 24, 2023•46 min•Ep. 163
Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai This week, Karisse is sharing some of the online fraud & technology-related podcasts that she subscribes to, to help round out your podcast library. Some are fairly new, others are long-time standbys; all have a unique perspective & voice on topics to keep fraud-fighters learning & engaged. All of these shows can be found on any popular podcast app (ex. Spotify, Amazon Music, etc); here are the links to eac...
Jan 19, 2023•26 min•Ep. 162
Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai It's no secret that online financial fraud, especially the fraud targetting the US & other Western Nations is often perpetrated by international organized crime. It can be difficult and confusing to know which law enforcement agencies to contact, or if they will follow up on the cases you've referred to them. So, often, online companies keep their investigations internal, often with little to no legal recourse agai...
Jan 17, 2023•48 min•Ep. 161
Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai Last week, Karisse talked about 2 major data breaches that she speculated could lead to an increase in specific fraud method attempts. The next day, she read a LinkedIn post challenging the opinion that data breaches lead to more online fraud. And this caused her to challenge her long-held belief in today's episode of Fraudology. Throughout this episode, you'll hear facts, data, and anecdotes from different perspective...
Jan 12, 2023•58 min•Ep. 160
Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai There's no doubt that 2022 was a pivotal year in online fraud. Whether it was in online banking, fintechs, or e-commerce/marketplaces, we saw more attacks and more sophistication & exploitations than ever before. So what fraud-related threats & issues should we be prepared to encounter in 2023? Karisse asked 2 legends within the anti-fraud space, Frank McKenna and Mary Ann Miller* to join her to discuss a recen...
Jan 10, 2023•57 min•Ep. 159
Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai In the last ~2 weeks, there have been headlines about 3 data breaches/"security incidents" that are worse than we could have imagined.Just some of the headlines from these 3 incidents: "400M Twitter users’ data is reportedly on sale in the black market" "LastPass finally admits: Those crooks who got in? They did steal your password vaults, after all…" "Okta confirms another breach after hackers steal source code" With ...
Jan 04, 2023•44 min•Ep. 158
Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai Most online fraud-fighters may daydream about seeing their most prolific fraud rings facing real-world consequences for their crimes. But, very few get to see that kind of justice served. For a variety of factors, most online companies do not have a post-transaction investigation department whose focus is on further investigations to tie all orders & accounts to one ring, identify the person/people behind the scree...
Dec 29, 2022•1 hr 12 min•Ep. 157
Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai The tech world is feeling the uncertainty of an economic downturn, months of supply chain issues, and almost daily reminders of the reality of lay-offs. One way that Fraud, Risk, and Trust & Safety Teams can support their company and demonstrate their commitment to being aligned with company goals is to identify ways to cut costs and/or recover revenue. Fraudology welcomes back popular guest Gil Rosenthal to discus...
Dec 27, 2022•1 hr 12 min•Ep. 156
Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai More than ever before, consumers are choosing where to spend their money online based on who they like and trust. And while not all trust is lost or built within the fraud or Trust & Safety departments, more merchants are conducting internal studies to understand the impact on their bottom lines based on building or losing customer confidence in their company. On today's solo episode, Karisse provides 3 real-world,...
Dec 22, 2022•53 min•Ep. 155
Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai 2022 has been a pivotal year for change in tactics, bad actor resources, and the overall landscape of online fraud. It was also a year of change for the fraud prevention industry as tech companies went from enjoying a "bull" to a "bear market", resulting in large numbers in lay offs, a reduction in budgets, and overall expectations of doing more with less. The combination of bad actors being over-resourced, and fraud d...
Dec 20, 2022•1 hr 1 min•Ep. 154
Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai Card testing is one of the necessary evils of credit card fraud. And, since 2019, card testing online has increased over 100%. And recently, several Fraudology listeners have reported seeing a higher volume of card testing attempts on their systems than usual. In this episode, Karisse provides a deep dive on card testing. What it is, how it's done, ways to identify & stop it, and why it has been increasing over the...
Dec 15, 2022•40 min•Ep. 153
Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai After an unexpected trip to care for two toddlers this week, Karisse observed 3 ways that online fraudsters are a lot like toddlers, and how those of us who are charged with keeping Fraudsters "in check" can be ready for whatever they throw at us (the same way you need to be when parenting or caring for children under age 5!) Karisse also provides updates on the recent coordinated & sophisticated attack targeted on...
Dec 08, 2022•39 min•Ep. 152
Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai Note: This episode is marked explicit due to sensitive topics including child exploitation and human trafficking/modern slavery. This topic is very important, but a little different for Fraudology. Online fraud-fighters are acutely aware of the financial cost of online/financial fraud to their company or financial institution. Reducing that cost is a main goal of the job. But, how often do we think about collateral cri...
Dec 06, 2022•51 min•Ep. 151
Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai Continuing the conversation from Tuesday's episode, Karisse & guest Shoshana Maraney discuss the factors that allow this particular organization to be as sophisticated & large as they are. Unfortunately, that will lead to some dark conversations about the cruelty in some parts of the world, and how this impacts financial & online fraud more than ever before. In the intro, Karisse provides a few more updates...
Dec 01, 2022•1 hr 6 min•Ep. 150
Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai This episode was released as soon as possible due to the time-sensitive nature & importance for all fraud-fighters to know. In the last week, Karisse & a group of online retailers put together the pieces of a complex puzzle they've been trying to understand for weeks. And the bigger picture is mind-blowing. It shows that at least one large organized crime ring is more coordinated, knowledgeable, and targeted in...
Nov 28, 2022•1 hr 13 min•Ep. 149
Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai Fraud-fighters are often so focused on their "mission", that they sometimes need to be reminded to take a break and enjoy a little bit of levity. So, on this holiday week (in the US) and the "unofficial" start of the holiday shopping (and fraud) season for online retailers, this week, Karisse shares with you the answers she received when she asked fraud-fighters to finish this sentence: "You might be a fraud-fighter if...
Nov 23, 2022•45 min•Ep. 148
Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai The crypto world has been rocked by major shakeups & revelations over the last 2 weeks. How did FTX go from the World's # 2 crypto exchange w/ Superbowl ads, the naming rights to a professional sports arena, celebrity endorsements, etc... to bankrupt in 2 weeks? It's a crazy story! And one that anti-fraud, compliance, Trust & safety & governance teams for all areas of the internet can and should learn from....
Nov 17, 2022•1 hr 11 min•Ep. 147
Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai In the last 2 weeks, the world has watched major changes at Twitter under the new ownership of Elon Musk occur rapidly. The biggest cause of these rapid changes was a loss of trust in the platform by its users. Billions of dollars were lost in advertising revenue, fake accounts were authenticated & caused issues of ranging severity, and over 1/2 of Twitter's 7500 employees are now unemployed. Twitter has taught the...
Nov 15, 2022•1 hr 2 min•Ep. 146
Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai From mid-November to the end of December, online retailers will be exceptionally busy. With almost every order that is placed on a website going through a fraud review, there is a lot that goes into keeping customers safe, ensuring as many good sales are completed as possible, and that online criminals do not obtain many items. Whether you work for an online retailer or not, there is a lot to learn in this episode. Wha...
Nov 10, 2022•51 min•Ep. 145
Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai With Holiday season 2023 just around the corner, Dajana Gajic Fisic, Head of e-commerce fraud & risk management for JD Sports North America (previously Finish Line), joins Fraudology to share some of her strategies to prepare for the biggest sales quarter of the year in retail. While not all online companies earn 50%+ of their revenue in Q4, retailers with popular consumer goods, electronic gift cards, and subscrip...
Nov 08, 2022•1 hr 12 min•Ep. 144
Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai Karisse picks up where she left off on last week's part 1 of "The Anatomy of Account Takeovers". She dives into the stages of an ATO, and the various ways that bad actors will exploit those stages to access a legitimate user's account. She then talks about the different 3rd party technologies, as well as internal solutions that are commonly being used to detect & defend against ATOs within all verticals of online c...
Nov 03, 2022•45 min•Ep. 143
