Scaling A Multi-Unit Empire Across Multiple States With Jay Palmer

Jay Palmer is a 14-unit franchisee of Floyd’s 99 Barbershop with locations across multiple non-contiguous states. During this episode, Jay takes us through his journey of how a chance encounter on a bike in Colorado led him to become a franchisee in 2006. Right now, he runs a multi-unit-multi-state operation with locations in Colorado and Kentucky managed by 250 employees. He shares some great advice around scaling multi-units, funding his growth, engaging with his growing number of employees through a daily email, structuring his company, and more.