Fixed Ops Mastermind - podcast cover

Fixed Ops Mastermind

Dave Foy•fixedopsmastermind.com
Business
Management
Careers
“Leaving the industry better than I found it”-Dave Foy Each week, Dave sits with a panel of guests to discuss the topic of the week. From Coaching for Success to Sales vs. Service, Dave talks to the industry and professional leaders that can bring their insight and knowledge to the viewers. Our W.E. A.R.E Feature airs on the third Thursday of the month and spotlights Women in Fixed Ops and how they are changing the industry and leading the charge to a better customer experience. https://linktr.ee/FixedOpsMastermind
Last refreshed: ⓘ
Follow this podcast in the Metacast mobile app to refresh it and see new episodes.
Follow on
Apple Podcasts
Spotify
RSS
YouTube
Overcast
Pocket Casts
Episodes.fm
Download Metacast podcast app
Podcasts are better in Metacast mobile app
Don't just listen to podcasts. Learn from them with transcripts, summaries, and chapters for every episode. Skim, search, and bookmark insights. Learn more

Episodes

Dave Foy talks with Jay Goninen on his podcast Beyond the Wrench

Jay and Dave talk all thinks fixed ops. How to get a team to follow your lead. Please rate and review the podcast! http://getpodcast.reviews/id/1462523591 --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app Get full access to Fixed Ops Mastermind at fixedopsmedia.substack.com/subscribe...

May 26, 2020•56 min

Can you lead a team with questions?

We all have been taught what to think. From school through business the what of thinking has been the focus. How to think is the way forward! Knowing how to think allows you to work through new situations. Questions are how you do that. Teach your team what they could do and not what they should do! Join the fixedopsmastermind.com Get full access to Fixed Ops Mastermind at fixedopsmedia.substack.com/subscribe...

May 26, 2020•15 min

Decision Fatigue

Damon talks about stressing your customers just by having them get into the service drive. How many decisions does it take for a customer to approach and enter your drive to do business with you? Get full access to Fixed Ops Mastermind at fixedopsmedia.substack.com/subscribe

May 19, 2020•2 min

Increase Your Customers Trust

In a world where pick up and delivery is going to become commonplace we will need to overcome another hurdle in gaining a customers trust. Using a video inspection where the customer can see their vehicle and technician doing an inspection of their car when they have never even been to the store will be huge! Get full access to Fixed Ops Mastermind at fixedopsmedia.substack.com/subscribe...

May 15, 2020•2 min

Assumptions

It is always dangerous to assume. Do not assume your customers think like you or see the world like you. Get full access to Fixed Ops Mastermind at fixedopsmedia.substack.com/subscribe

May 14, 2020•2 min

Lemmings in the Drive

We all want to drive traffic into the dealership. What happens when they get there? Is the team prepared with a solid process that has been worked on, planned out and practiced? If you are driving traffic off a cliff like a lemming then it has done no good to get it there. Retention is the biggest word you will hear in fixed ops! --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app Get full access to Fixed Ops Mastermind at fixedopsmedia.substack.co...

May 10, 2020•3 min

Top 5 Things To Make You A Better Service Adviser Today!

Damon Egan and Dave Foy discuss the top 5 things any advisor can do TODAY to become better at their career. --- This episode is sponsored by · Anchor: The easiest way to make a podcast. https://anchor.fm/app Get full access to Fixed Ops Mastermind at fixedopsmedia.substack.com/subscribe...

Apr 14, 2020•1 hr 2 min

The Start

Damon Egan and Dave Foy discuss fixed operations, sales, service advisers, vacuum cleaners and books! Damon gave us 2 tips for having great service advisers 1. Go to the morning sales department meeting and absorb what they are teaching them. 2. Do not hire experience! You must have a process to train your team with. You cannot expect them to perform at the highest level if you do not show them what that looks like! Books we discussed: Principles by Ray Dalio It Takes What It Takes by Trevor Mow...

Apr 05, 2020•45 min
← Prev
Hosted on Transistor
For the best experience, listen in Metacast app for iOS or Android