Powering Inclusion Through Personalisation | Matt Ryan, Chief Transformation Officer at Totem

In this episode of FinTech’s DEI Discussions, Nadia sits down with Matt Ryan, Chief Transformation Officer at Totem, live at our London office to discuss how Totem's tech arm, Reef, evolved to enhance audience engagement in the financial services sector, particularly during the COVID-19 pandemic. 

He emphasises the importance of learning from industries like retail to personalise and improve user experiences in fintech. Matt also highlights the role of technology in promoting inclusivity and accessibility by offering personalised digital experiences. 

Finally, he advocates for workplaces to value individual contributions over superficial attributes, ensuring a more inclusive and effective work environment.

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