Explore the promise and practice of AI, from the leaders building it. Hear conversations from founders, engineering, product and customer service leaders, as they discuss the key opportunities and challenges of the AI era.
Follow Fin Meetups to get regular episodes full of insights, trends, and advice to take advantage of AI.
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Recorded live in London, this conversation brings together two leaders reshaping how modern companies go to market in the age of AI: • Paul Adams — CPO & Head of Marketing, Intercom (building Fin) • Varun Anand — Co-founder & COO, Clay Together, they dig into what GTM and marketing look like when traditional playbooks no longer apply. Neither comes from a marketing background - and that’s exactly why their teams are breaking ground through non-traditional hires, personal brands, scrappy ...
At our Fin × Zapier × Cloudflare meetup in San Francisco, Diego Ballona (Intercom, building Fin), Anna-Marie Clifton (Zapier), and Brendan Irvine-Broque (Cloudflare) unpacked what it really takes to build connected AI systems using the Model Context Protocol (MCP). From early challenges to new opportunities, the discussion covered: How MCP is reshaping interoperability between agents and systems Lessons on orchestration, triggers, and reliability Why “fleets” of micro-agents are the next evoluti...
At our Fin × Figma meetup in San Francisco, Jordan Neill (SVP Engineering, Intercom, building Fin) and Marcel Weekes (VP Engineering, Figma) explored what it really takes to build AI products that customers can trust. They shared how AI is reshaping everything—from org design to product strategy—and why speed, clarity, and experimentation now define great engineering. Stay ahead of the next wave of AI transformation. 👉 Subscribe for more Fin meetups and conversations with the people building wh...
Recorded live in London, this conversation brings together three leaders at the forefront of AI-native product strategy: • Des Traynor, CSO & Co-founder, Intercom (building Fin) • Nicolas (Nick) Sharp, CEO & Co-founder, Attio • Vas Zhovner, CTO, Granola They explore what it really means to build products in an AI-first world: how teams navigate unpredictable technology, where products should “stop”, how roles are converging, why hybrid talent matters, and how to hire for speed, judgment,...
This episode brings together AI leaders to explore the messy, operational reality behind widespread AI adoption. They delve into the initial paradigm shift post-ChatGPT, the evolution of AI product development, and the ongoing strategic uncertainties in the market. Discussions cover the critical need to define workflows before automation, balancing model vs. application-layer value, and navigating the profound impact of AI on teams, roles, and business models.
AI is rapidly reshaping how companies scale. The traditional go-to-market model—funnels, handoffs, quarterly targets—no longer fits. In its place, a living, adaptive system is emerging: one that learns continuously, compounds intelligence across teams, and transforms not just GTM strategy but the entire system of work behind it. AI is dissolving silos, redefining roles, and pushing leaders to rethink how decisions get made. This isn’t just a technology shift; it’s a new form of judgment. In this...
Support and engineering teams often sit on opposite sides of the same customer problem, with critical context getting lost in the handoff. In this Fin x Jam x Vercel fireside chat, leaders from Intercom, Jam, and Vercel explore how AI, collaboration tools, and new team structures are closing that gap. We unpack what it takes to turn customer conversations into engineering insight without losing speed, empathy, or trust. You’ll hear real stories about proactive support, automated triage, self-hea...
“How do you design AI that sounds smart — and feels trustworthy?” At our Fin x Gamma meetup in San Francisco, Peter Bar, Head of Fin Voice at Intercom, and Deeni Fatiha, Head of AI Product at Gamma explored the challenges of building AI that speaks, listens, and creates with taste. They covered: ↳ How Fin Voice handles latency, interruptions, and natural dialogue ↳ How Gamma teaches AI to exhibit “taste” in content and design ↳ The trade-offs between speed and quality in AI systems ↳ Building t...
How do you design AI tools for trust without slowing innovation? And what can you do to showcase security and compliance by default as your systems become more autonomous? Join leaders from Fin and Vanta for a fireside chat on how real-world teams are raising the standard for trustworthy AI. Thibault Candebat, Chief Information Security Officer, Intercom, building Fin and Todd Royal, Head of Engineering, EMEA, Vanta explore what it takes to build AI systems that are compliant by default. You’l...
“How do you build AI agents that actually work — not just in demos, but in production?” At our Fin x LangChain meetup in Amsterdam, Fergal Reid, Chief AI Officer, Intercom, building Fin and Marco Perrini, Deployed Engineer, LangChain, shared how Fin evolved from hand-coded experiments to a complex, multi-model system powered by LangGraph. They discussed: How Fin moved from GPT-4 prototypes to custom fine-tuned models Building real evaluation and A/B testing at scale Voice agents, Procedures, and...
Explore the promise and practice of AI, from the leaders building it. Hear conversations from founders, engineering, product and customer service leaders, as they discuss the key opportunities and challenges of the AI era. Follow Fin Meetups to get regular episodes full of insights, trends, and advice to take advantage of AI. https://fin.ai/ See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info ....
Nov 12, 2025•24 sec
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