What to do when a parcel delivery goes wrong

Online shopping is easy - until your parcel goes missing, turns up damaged, or never arrives at all. This week, Holly is joined by consumer journalist Vix Leyton to share delivery horror stories and explain your rights when things go wrong. Can couriers really leave your parcel anywhere and call it a day? And if they do, what can you actually do about it?

Guest: Vix Leyton, Consumer Journalist.

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