Key drivers to improving customer experience

The Internal Revenue Service is just one of the many agencies that will receive funds from the Inflation Reduction Act to help improve their IT systems. According to one industry IT expert, improving customer experience delivery will be an important end goal of that transformation. “This has been a continual theme from government to really equalize the experience that we see in our personal lives with all kinds of interactions, whether it be retailers, banks, etc.,” says Paul Tatum on a recent episode of The Daily Scoop Podcast. “Government is really putting their money where their mouth is trying to raise their game with that personal experience.” Guest: Paul Tatum, executive vice president of global public sector at Salesforce Host: Francis Rose, Host, The Daily Scoop Podcast, Scoop News Group This podcast was produced by Scoop News Group for The Daily Scoop Podcast and underwritten by Salesforce.