At TechNetCyber24, Francis Rose explored pressing cybersecurity challenges and strategies within the government sector with cyber experts, included ServiceNow's Mike Rohde. Discussions emphasized the need for effective data management and AI integration, the importance of adopting Zero Trust Architecture to combat sophisticated threats, and innovative strategies for retaining skilled cybersecurity professionals. Automation and AI were highlighted as crucial for enhancing efficiency and job satis...
Oct 04, 2024•6 min•Season 4Ep. 21
Hear Jonathan Alboum, Federal CTO at ServiceNow, as he discussed the transformative impact of AI on cybersecurity in government agencies. He emphasized the use of AI to maintain a strong cyber defense, detect anomalies, and respond to incidents more effectively. Alboum highlighted the ability of AI to reduce false positives and focus human resources on high-value tasks. He pointed out that while AI can significantly enhance cybersecurity measures, it is crucial to ensure transparency and human o...
Sep 27, 2024•6 min•Season 4Ep. 20
Health IT – is it about healthcare or security or is it IT? Is it about Clinicians, Nurses or Patients? What about the technologies and the core systems? Who’s minding the store on PII and PHI? AI and GenAI are here, can we start on that journey? YES! None of these are less important than the other and compete for an organization’s attention. But how many, how much, how complex are further questions that arise. How many different systems? How much time is an individual spending when health is at...
Sep 20, 2024•20 min•Season 4Ep. 19
To respond and adapt at speed to evolving mission requirements, the government must modernize delivery by using a digital-first approach, incorporating automated workflow technologies to deliver standout workforce experiences, and achieve objectives quickly and securely. Tune in to this session to hear real-world perspectives on modernizing mission systems, applications and experiences. Featured Speakers: • Kinga Ulery, Director, Federal Civilian, ServiceNow • Veronica Brown, Branch Chief, Offic...
Sep 13, 2024•36 min•Season 4Ep. 18
Federal agencies are deploying innovative solutions to manage human capital and administrative goals such as recruitment, developing employees, and keeping a skilled and motivated workforce. Listen to this session to hear how ServiceNow is helping to connect systems of record and modernize the business of human capital management. Featured Speakers: • Kevin Brooks, Chief of Staff, Global Public Sector, ServiceNow • Brett Einsidler, Talent Operations Manager, Kessel Run, U.S. Air Force Click here...
Sep 06, 2024•28 min•Season 4Ep. 17
Tune in as we explore opportunities to modernize IT and deliver exceptional citizen services with low-code tools. A Federal agency customer will share best practices and examples of how ServiceNow’s low-code platform enables rapid application development – streamlining workflows, reducing costs, improving collaboration, and more. Featured Speakers: Mike Rohde, Deputy Chief Information Security Officer, Federal, ServiceNow Dr. Allan Friedman, Senior Advisor and Strategist, Cybersecurity and Infra...
Aug 30, 2024•37 min•Season 4Ep. 16
Listen as we explore opportunities to modernize IT and deliver exceptional citizen services with low-code tools. A Federal agency customer shares best practices and examples of how ServiceNow’s low-code platform enables rapid application development – streamlining workflows, reducing costs, improving collaboration, and more. Featured Speakers: • Robert Jennings, Senior Advisor Operations and Technology, Defense Counterintelligence and Security Agency Chief Strategy Office • Gus Pastore, Director...
Aug 23, 2024•36 min•Season 4Ep. 15
AI brings exponential positive benefits to Federal missions, but bad actors are also putting AI to work in cyber attacks. As agencies evolve cyber strategies, this new layer of sophistication demands new approaches. Hear how agencies can navigate the new cyber landscape and protect against AI-driven cyber threats. Featured Speakers: • Jason Beland, Senior Security Solution Sales Executive, ServiceNow • David Carroll, Associate Director for Mission Engineering, Cybersecurity and Infrastructure Se...
Aug 16, 2024•50 min•Season 4Ep. 14
Our military should be able to securely perform their core and essential mission, business, and personal digital tasks in connected (as well as disconnected) modes. Armed forces logistics, maintenance, IT, HR, and other requests cannot wait for a connection to the cloud and must be able to carry out their tasks whether connected or not, using the same user interface, ensuring that your world works even when others don’t want it to. Featured Speakers: • Mark Matzke, Area Vice President, Departmen...
Aug 09, 2024•35 min•Season 4Ep. 13
In today’s dynamic environment, the Department of Defense (DoD) must align operations with the PMA and Presidential EOs to enhance CX. To meet these demands, the DoD needs a platform for innovative, secure, and agile workflows supporting mission-focused initiatives. This session will explore tools enabling the DoD to enhance service delivery through process automation, personalized services, improved trust and satisfaction, and innovation through data and analytics. Featured Speakers: • Mark Mat...
Aug 02, 2024•35 min•Season 4Ep. 12
Prioritizing employee experience in the Federal government is a strategic imperative for achieving organizational goals, delivering quality public services, and attracting and retaining top talent. To help rebuild, empower, and support the Federal workforce, agencies need solutions to align operations and get to outcomes faster. This conversation will discuss the most recent collaboration efforts between ServiceNow and the government, as well as highlight real-world examples of technology helpin...
Jul 26, 2024•34 min•Season 4Ep. 11
Dive into digital transformation in the public sector with Sean Dawson, Client Architect, Cask and Jonathan Alboum, federal CTO for ServiceNow. This episode covers the evolution of legacy applications, creative workflow solutions, and the role of ServiceNow’s App Engine in federal agencies. Jonathan shares practical strategies from his time at the USDA and discusses the impact of generative AI on improving service delivery. Learn how to modernize your digital strategy and achieve better outcomes...
Jul 19, 2024•29 min•Season 4Ep. 10
Federal agencies manage a greater variety and volume of physical assets than ever before in support of operations, maintenance, and facilities management. This session will discuss the best practices and tools needed to achieve secure end-to-end lifecycle management and, importantly, complete transparency of all physical assets to meet your operational and mission objectives. Featured Speakers: • Kevin Adler, Industry Solutions Executive, U.S. Federal, ServiceNow • Eric Ferrington, Senior Direct...
Jul 12, 2024•40 min•Season 4Ep. 9
This session will showcase the experiences of agencies who have successfully delivered custom mission applications using modern tools. Explore how these agencies rapidly developed digital solutions to address unique mission challenges and learn about the high value provided by a low-code approach to app development. Featured Speakers: • Chris Geer, Creator Workflows SC Technical Director, ServiceNow • Howard Pope, Business Owner for ServiceNow Platform, Federal Deposit Insurance Corporation • Ju...
Jul 03, 2024•30 min•Season 4Ep. 8
This session will highlight the importance of unifying ITSM and ITOM on a single platform, with AI to support it. We’ll provide real-world examples of how integrating AI into Service Operations will help you reduce costs and deliver extraordinary employee experiences and productivity. We will explore: deflecting incidents with AI-powered Virtual Agents, identifying anomalies before end users are impacted using AIOps, and improving efficiency with Gen AI tools. And, we’ll share examples of Servic...
Jun 28, 2024•35 min•Season 4Ep. 7
Generative AI (Gen AI) is already redefining traditional workflows. ChatGPT, Siri, Google Assistant, among others, streamline processes, accelerate productivity, and optimize workflows. In this session, we discussed what’s needed to give employees access to emerging Gen AI tools while ensuring our most critical networks and data remain protected. Featured Speakers: • Gaine Nazareth, Director, Solution Consulting, ServiceNow • Alexis Bonnell, Chief Information Officer, Director of the Digital Cap...
Jun 21, 2024•46 min•Season 4Ep. 6
Engaged employees create positive experiences for their customers. Leading agencies use the concept of total experience (TX) to unite citizen and employee experiences across channels, creating the best possible outcomes. Listen to this session to learn how to implement TX improvements that fulfill your commitment to innovate, adapt, and prioritize citizen experience, while also supporting employees. Featured Speakers: • Diana Keohane, Senior Manager, Solution Consulting - Federal, ServiceNow • J...
Jun 14, 2024•26 min•Season 4Ep. 5
With AI bringing extraordinary opportunities for innovation, the U.S. Federal government faces a leadership imperative. How can the Federal government serve as a catalyst for advancing AI safely – crucial for U.S. global economic leadership and national security? And how are agencies developing and deploying responsible AI to create simple, intuitive interactions that build trust in government and deliver better results for Americans, including in response to Executive Order 14110 on the Safe, S...
Jun 07, 2024•18 min•Season 4Ep. 4
As Federal leaders accelerate time to value for new solutions, building on top of current investments (versus ripping and replacing) is key. Seamless innovation involves smooth integration of new technologies and processes into existing frameworks, fostering a culture of continuous improvement and sustainable innovation at Federal agencies. Listen to this session as we explore a strategic approach to innovation that accelerates progress and maximizes investments in new and legacy technologies. F...
May 31, 2024•33 min•Season 4Ep. 3
Automation plays a key role in supporting the cyber workforce and building operational resiliency. During this session, we emphasized the pivotal role automation, artificial intelligence (AI), and Zero Trust Architectures (ZTA) play in staying a step ahead of sophisticated, evolving cyber threats to deliver resilient government services. Featured Speakers: • Arunkumar (Arun) Iyer, Principal Executive Architect/Field CTO, ServiceNow • Bob Cunningham, Executive Director for Enterprise Command Oper...
May 24, 2024•33 min•Season 4Ep. 2
Chris Bedi, Chief Digital Information Officer for ServiceNow talks to the power of platforms to unlock digital acceleration. This presentation includes live demos of the ServiceNow platform functionalities illustrating how it supports experience, speed, and AI. Chris is joined by Venice Goodwine, CIO, Department of the Air Force, who talked about how she’s used ServiceNow to build a “coalition of the willing” to transform how IT is managed and how work gets done within the Air Force. Featured Sp...
May 17, 2024•38 min•Season 4Ep. 1
Since the launch of the DOD Software Modernization Strategy in 2022, groups across the Department of Defense have accelerated building the capabilities and ecosystem necessary to continuously deliver software to production. These software factories, from the Air Force’s Kessel Run and Kobayashi Maru to the Army Software Factory, are working to build, learn and deploy software at the pace of emerging global and domestic threats. Core to these efforts are practicing DevSecOps, implementing automat...
Dec 15, 2023•34 min•Season 3Ep. 26
Transformation — it’s a word that’s tossed around in government leadership meetings all the time, but what does it really mean? Is it about process improvements, technology modernization, or workforce changes? All the above? Join us as our government and industry experts define what transformation means for government and walk through examples of agencies that have achieved true transformation. Specifically, you’ll learn: What transformation means in the context of individual roles.How to get fu...
Dec 08, 2023•49 min•Season 3Ep. 25
Improving Public Sector Customer Experience will focus on how agencies are delivering great customer service and memorable customer experiences. We will cover what is working, what is new and the associated challenges of improving customer experience across the public sector. Delivering great customer service along with seamless customer experiences is paramount. CX needs to be a shared responsibility across the agency with everyone involved in giving citizens the best experience across all touc...
Dec 01, 2023•15 min•Season 3Ep. 24
An agency’s ability to execute on its mission comes down to the people supporting that mission: the workforce. Without a backbone of human capital with the passion, drive, and innovative force to translate new ideas to reality, any overhaul in customer service delivery falls flat. In this session, experts in customer experience and employee engagement make the case for a holistic approach to CX, starting with the employees, and share their roadmap for success in treating employees as customers. ...
Nov 17, 2023•35 min•Season 3Ep. 23
Today's guest is Yolanda Inchauregui, Senior Manager, Support Account Management Services at ServiceNow . Based in Washington DC, Yolanda is a Project and Relationships Manager with over ten years of experience in enhancing processes and key relationships, reducing operating expenses, and eliminating unused resources. Yolanda is focused on the management of diverse teams, relationships, and expectations with record of success in high-pressure environments. She is a producer and presenter of data...
Nov 10, 2023•18 min•Season 3Ep. 22
As agencies work to keep pace with the digital expectations of their users – both employees and citizens – hyperautomation may prove to be an effective modernization approach. Hear Gus Pastore, Director, Creator Workflows - US Federal, ServiceNow, explore how hyperautomation is not only achievable, but how it can transform the way organizations operate. See video recording here: link to YouTube See omnystudio.com/listener for privacy information....
Nov 03, 2023•20 min•Season 3Ep. 21
This session will highlight several applications created by Federal agencies using ServiceNow Creator Workflows. Join us to find out how agencies quickly developed digital solutions to meet their unique mission challenges. Learn how a low code approach provides high value for app development. Featured Speakers: • Chris Geer, Creator Workflows SC Technical Director, ServiceNow • Brian Given, Director, Business Support Division, Federal Emergency Management Agency • Steven Lock-Campbell, Project M...
Oct 27, 2023•33 min•Season 3Ep. 20
The Biden administration’s executive order on transforming customer experience (CX) put people at the center of everything government does. To rethink government service delivery and create lasting change, agencies must take a holistic view, spanning financial, human resources, legal, data, and technology teams; empower employees; create seamless workflows; and more. Join this session to gain variety of perspectives on CX best practices and learn how one agency built constituent trust through ef...
Oct 20, 2023•36 min•Season 3Ep. 19
Today's guest is David Hegarty, Director, Success Architecture – Federal at ServiceNow. David is responsible for developing and maintaining C-Level executive relationships to help the client's product adoption and expansion of the ServiceNow platform. He leads a strong team to ensure proper practices, methodologies and tools to best serve their customers and their success. David is also responsible to lead a team of success architects, platform architects, and customer success managers to drive ...
Oct 13, 2023•20 min•Season 3Ep. 18
