Grow the power of Customer Experience with new leadership skills with this innovative and unique podcast that dives into the lives of some of the world's brightest minds. And have a hoot with the Hump Day Hoedown with Jim Rembach, President of Call Center Coach. Create dynamic customer experience strategies, improve employee engagement, and develop stronger leadership skills with practical advice that you can use immediately.
Pam McLean came to realize that being a good coach or a good leader is not enough to coach anyone. Today, we need great coaches and leaders that can navigate complex issues and ambiguous situations and, most importantly, be adaptable. And it all starts with their internal landscape.
Alex Castro found that ninety percent of his clients were not in a position of readiness when he was brought in to help with growing and transforming their businesses. As a result, he started to leverage a readiness assessment as part of the onboarding process that helped to avoid strategic debacles.
Emilia DiMenco is making a bigger impact in smaller ways. After completing a 30-year career as an executive vice president for a large commercial bank, she now serves the capital, loans, programs, and services that support and accelerate women\'s business ownership and their impact on the economy.
Stan Silverman learned so much working for his tyrant, more so had he not worked for him. Luckily for others, Stan persevered this experience. Eventually, he was promoted above his tyrant, and within three weeks of his promotion, he had cause and terminated him.
Rishad Tobaccowala stepped back from the brink of data overload by developing practical tools and frameworks that assisted his organization to properly put data in its place. He now teaches others to combine their emotional intelligence with their data intelligence and to focus beyond the short-term tendencies that many businesses fall victim to.
Susan Fowler shares new research on the science of motivation. When she shared these findings with the CEO of one of the world’s largest financial institutions and John Calipari, University of Kentucky Men\'s Basketball Coach, they immediately changed how they led their people.
David McCourt was with two other Irishmen in a bar. But there was no joking around when he began whining about not getting paid for some contracting work his company did. His friends told him to stop whining and to go do something. David has spent the rest of his life doing a lot and is now pushing people to blow up their model and do a total rethink.
Colin D Ellis gambled everything to launch a new business. As he struggled with clients not signing up, he lost his confidence and started to lose belief in his vision. Deciding to never give up he found a way to motivate himself and now helps others to invigorate their teams and transform their organizations.
Gleb Tsipursky and his wife set out to start a non-profit. But quickly they began to experience a lot of conflict trying to move things forward. Determined to successfully collaborate, they work to finally realize they had very different viewpoints and prospective on how to solve their problems. And they also came to realize they both had issues with judgement errors. Now they help others to avoid their own decision-making disasters.
John DiJulius, III looked back on mistakes and regrets and found a pattern. He’s always been the underdog, and when he takes that chip off his shoulder and feels he deserves the recognition he’s received; he ends up in a bad place.
Darren Gold decided to forgive his mother, but she did nothing wrong. Thankfully, he realized how unfair and unjust he had been and how holding a grudge was disserving. He was learning how to master his code.
Mary Lippitt was trying to influence her bosses and was rejected. When she was able to finally meet with the top executive, she realized she needed to open her mind and to recognize that her facts contained many gaps and she needed to adjust her thinking.
Jack Modzelewski had to be the advocate for what had to be done and the counselor, but also a peacekeeper in the room when the CEO turned combative and argumentative. It was time for speed and reassuring the public and customers they were going to do the right things.
Jono Bacon started his journey of building communities as a fledgling young rock star in the UK. As a result of living up to his parent’s expectations he now provides expertise and advice in this latest era of business. As an expert in community strategy, management, and collaboration Jono works with Fortune 500 companies, startups, and governments across the globe.
Liz Bywater learned how to pivot her career after reflecting on her strengths and opportunities. She now teaches others how to slow down so they are able to speed up and move onward and upward faster.
Scott Warrick had a client that all of a sudden stopped communicating with him. After several attempts to connect without response, Scott learned he said something that offended someone during a workshop. After losing a lot of sleep, he resolved himself to the fact that he needed to take care of himself to move forward.
Joe Dunlap had an old-school training mindset and found himself in an organization that was losing to its competition. That’s when Joe challenged himself and his team to “stop training” and to start gathering insight into ways they could add value to employees and meet them where they are in their learning and development journey.
Omar L Harris coasted on his own individual talent early in his career. The first time he led a team, he began to carry the performance of the team on his shoulders. This caused him to be hospitalized and suffer from panic attacks. Finally, he realized he needed to trust his people and put them in the right place to win.
Charles Conn used a really simple tool to solve the problems for a company with thousands of employees. It was this humble beginning which now finds Charles on a quest to solve the problems of the world.
Risto Siilasmaa led Nokia in one of the most successful and largest corporate transformations ever. He creates Paranoid Optimism in keeping the organization out of bankruptcy to thriving in a rapidly changing marketplace.
Elise Keith found herself leading teams that fell apart. As part of her efforts to improve she learned she needed to spend more time connecting in meetings instead of being impatient and direct. Now, she teaches others systems and practices to conduct more successful meetings.
Chris Griffiths sold his company at the age of 26 and thought that he had the knowledge to turn anything into gold. After losing his home and several cars he learned that it’s not knowledge that creates success, but instead it’s the ability to improve your creative thinking skills.
Tamra Chandler had just bought into a partnership and lost all of her equity when the firm experienced a forced closure. Tamra responded by building a successful organization elsewhere and has continued positively impact the lives of colleagues and clients. She’s now on a mission to reboot feedback.
Jeff Grimshaw, author of Five Frequencies, was treating his life like a dress rehearsal for the real thing. He finally realized this and it became the catalyst for him to put things into perspective, make some tough decisions, and do something different.
Lonnie Wilson was working with a client on a culture transformation and was staring failure right in the face. Then he received a piece of advice from his Pastor that enabled him to step back and work on guiding the transformation at a much smaller scale to move forward faster.
Steve Coughran came into a 50-year old organization with a lot of systems and legacy things in place. Needing to innovate, Steve began to break things down into small pieces, executing on them and gaining team confidence and repeating the process.
Andrew Tarvin tries to look at any situation differently. From being the teacher’s pet to becoming the corporate humorist at Proctor & Gamble, Drew has worked to continually hone his skill of bringing humor to work and helping others to make the workplace more engaging, one smile at a time.
Leslie Peters was testing herself to be perfect and realized she needed to be on her own quest. She reminded herself not to set expectations that keep her from doing things but instead have a sense of possibility.
Steve Pacinelli was in a rut for the first several years in his career. Then he began to work with a leader that showed him that is was possible to get “the numbers” and do it in a more compassionate, kind and friendly way. His career really started to skyrocket when he learned to care more about people and less about the numbers.
Chris Duffey started as a content creator and creator of digital customer experiences and he witnessed first-hand the power of the intersection of human creativity amplified by artificial intelligence. But nothing prepared him for the moment when the publisher asked for the next chapter and all he had was a blank page.
