Fast Leader Show | Customer Experience Leadership

Jim Rembach, President Call Center Coach•www.fastleader.net

Grow the power of Customer Experience with new leadership skills with this innovative and unique podcast that dives into the lives of some of the world's brightest minds. And have a hoot with the Hump Day Hoedown with Jim Rembach, President of Call Center Coach. Create dynamic customer experience strategies, improve employee engagement, and develop stronger leadership skills with practical advice that you can use immediately.

Last refreshed: August 20th, 2025 at 9:53 PM ⓘ

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Episodes

081: Bill Dann: My Inadequacies led to him being crushed

Bill Dann was working for a native Alaskan run organization. The Board of Directors put a lot of pressure on Bill to replace himself with an Alaskan native, since it was the purpose of the organization. Bill hired a young leader and unfortunately he was put into a situation that he was not prepared for. He got creamed. Bill has never forgiven himself for that. Listen to Bill talk about the lesson he learned and how it can help you to move onward and upward faster.

Aug 10, 2016•23 min

080: Paul Maskill: I wasn’t really helping the business grow

Paul Maskill was doing all of the busy admin work in his business. Paul was working 60-80 hours per week but was not leading his business. He was failing to take his business to the next level. That’s when Paul made a decision that ultimately led him to become the leader that generated the business growth that led him to an even bigger business opportunity.

Aug 03, 2016•28 min

079: Curtis Kopf: It takes time to get over that

Curtis Kopf has a point of view on what he wants to do and he just wants to go do it. But when Curtis encounters someone with differing opinions he has had to learn how to prevent himself from dismissing them and pushing them out of the way. Listen to Curtis as he shares how he gets over this hump.

Jul 27, 2016•15 min

078: Bob Anderson: It meant bigger changes than I was up for

Bob Anderson started his career in the family business making hog food and dog food. One evening, while cleaning out a rail car full of feed ingredients, Bob said something out loud that sent him on a life long journey. Listen to Bob tell his story of how he got over the hump.

Jul 20, 2016•25 min

077: Adam Dorrell: It can be the kicker that gets you going

Adam Dorrell had been made redundant three times in his career. The first time he had small children. The most recent time he had another set of small children. Listen to what happened to Adam and how he was able to move onward and upward.

Jul 13, 2016•23 min

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