114: Nancy Porte: I felt it in my bones
Mar 29, 2017•31 min
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Episode description
Nancy Porte was in customer service and knew that many of the problems they were reacting to should have never happened in the first place. So she decided to take on new job responsibilities with no additional pay increase to prove her point. The light bulbs came on above executive’s heads when she revealed her findings and it’s something she can never forget.
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