I was talking with a client about "the small stuff" that makes magic happen. Those seemingly inconspicuous rituals, behaviors, and mindsets that, when practiced consistently, drive extraordinary results. Here are 10 micro-habits I’ve observed in high-performing teams I’ve worked with.
Great brainstorming isn’t magic—it’s well-structured messiness. When you design your session like a sandwich (start with clarity, move into freeform ideation, and close with purposeful evaluation), you give your team the space and structure they need to generate and act on truly original ideas.
Before you send that next meeting invitation, ask yourself these seven crucial questions to determine whether you really need a meeting. And if that answer is “yes,” how to make it a good meeting.
Overconfidence feels good. It’s seductive. But unchecked, it can lead us into risky territory, blindsiding us with problems we could have seen coming. Before charging forward with a decision, especially one that feels too easy or unchallenged, try conducting a “pre-mortem.” Instead of examining what did go wrong after the fact, you imagine what could go wrong before it happens. Here’s how to do a Pre-Mortem:
Too often, organizations reach for training when what they really need is alignment and ownership. If your team already knows what great service looks like, repeating the basics won’t move the needle. What they need is a facilitated workshop.
Making your team's contributions visible isn’t just good for them; it reflects positively on you as a leader — highlighting your ability to build, nurture, and lead a high-performing team. Here’s how to ensure your team's work shines brightly across the organization.
A powerful metaphor isn’t just a cute analogy. It becomes a shared mental model—a common language that helps people visualize the work ahead, understand their role, and navigate the inevitable setbacks along the way. Metaphors are especially helpful when the company culture likes and/or participates in the activity!
What separates the teams that just perform from those that consistently achieve ? My friend and colleague Steven Gaffney has been pondering the same thing. The Steven Gaffney Company recently completed a national research study on Consistently High Achieving Teams (CHAT) and joined me on the podcast to unpack the results.
AI isn’t magic—but it is a powerful tool to help teams tackle repetitive processes, streamline painful workflows, or add efficiency to tasks that require human intelligence. But just like an Oreo, AI is only as good as the layers you build around it. Let me break it down for you.
While they may sound similar, a strategic plan and a growth plan serve distinct purposes. One sets the overall direction of your company, and the other focuses on how to expand your market presence and revenue. Understanding the difference can help you prioritize your efforts and ensure your business thrives. The growth plan actually "sits inside" your strategic plan....
The best book clubs strike a balance between structured discussion and free-flowing conversation - which is why having a facilitator (or at least some semblance of a plan) is crucial. So, whether your book club is thriving or teetering on the edge of chaos, here are a few ways to keep the discussion engaging, inclusive, and—most importantly—fun.
In many organizations, the CFO is viewed as the "numbers person"—the one who tracks financial performance, ensures compliance, and keeps an eye on cash flow. But what if I told you that the CFO is actually one of the best people to facilitate strategic conversations and lead cross-functional teams?
Let’s explore how you can lean into your strengths, take initiative, and drive team success—all while positioning yourself as a key contributor and future leader.
By systematically evaluating growth strategies against these criteria, your team can identify the most viable, impactful, and sustainable growth strategy for the business.
Where does technology fit in a strategic plan? The answer depends on a number of factors. Here's what you need to know.
There is a business adage that says, “If you ain’t growing, you’re dying.” As a facilitator of numerous growth strategy sessions, I have found that it is helpful for the team to vet various strategies before meeting to select THE growth strategy. Why? Because the most obvious answer is probably not THE answer unless all on the team are on a freight train to rapid growth! Derailing a strategy that the team is committed to and is working well is NOT one that you need to change. You may want to twe...
Here’s a quick guide to help you understand the differences and choose the right fit for your team’s needs.
Here are some practical, actionable strategies to help team leaders and members foster a sense of belonging and accelerate the journey toward becoming a high-performing team.
An implementation team is chartered to implement a specific plan of action. Here's how to facilitate one to achieve your goal.
Merry Christmas! Whether you’re looking to energize meetings, solve challenges, or unlock your team’s full potential, I’m here to help. To help you get in the holiday team spirit, here's my take on 'Twas the Night Before Christmas, for teams!
Ground rules are like the “rules of the road” for your team. They tell us how we should function, how to handle distractions, and what to do when things get off track. Without them, it’s easy for even the best-intentioned teams to lose their way. Think of these rules as your team’s “Constitution,” guiding your work and keeping things running smoothly. And just like any great Constitution, it can and should evolve over time.
Here are 13 specific ways to help your team members connect with their purpose and keep their focus on the customer.
The gap between knowing and doing is often the culprit. Smart teams don’t falter because of a lack of expertise, resources, or good intentions. They falter because of an inability to transition from strategy to execution. Here's how can you help your team shift from knowing to doing .
Do you ever get a meeting invite that doesn't have an agenda, objectives, deliverable, or anything that tells you what the meeting is about? A client of mine calls that a "Naked Meeting." Here's how to avoid that.
Project teams are typically commissioned to implement a specific project or plan. To set your project team up for success, follow these steps to success.
Here is why you should evaluate your strategic plan at LEAST once every year.
Self-directed teams are formal, permanent organizational structures. They operate with fewer layers of management. Due to the nature of the work, team members learn all the tasks that need to be performed. Here is what they specifically do and how you could work toward a self-directed team.
By providing one or a few of these pre-work tasks, you can ensure that your teammates come to the meeting well-prepared, leading to more focused discussions and quicker, more robust decision-making.
The success of your team meeting is directly proportional to the amount of planning you have invested in that meeting. You can't just show up and expect magic to happen without a little bit of forethought. To plan for a successful team meeting, follow these eleven steps.
Your team has worked hard and now needs management support and/or commitment to implement your recommendations. Hopefully, you have been keeping the management group informed of your team’s progress, so the presentation should not be “new news.” Nevertheless, take time to prepare for your final presentation.
