#59 Radically Human: How Mazda is Redefining Customer Experience

Mazda is redefining customer experience by putting humans at the center of everything it does. On this episode, Brad Audet, CMO of Mazda Americas, shares insights on how emotional connections and personalized experiences can drive brand loyalty and business success. Plus, he explores the importance of human connection in business and how it can transform customer experiences.

Tune in to hear about:

• Customer Experience as a Competitive Differentiator
• Omotenashi: The Concept of Radical Hospitality
• The Importance of Emotional Connection
• Bringing Human Connection into Business
• The Role of Technology in Enhancing Human Experience
• The Balance Between Technology and Human Touch
• Listening vs. Hearing in Customer Interactions
• The Importance of Tonality in Communication
• The Role of CMOs in Sustainable Development Goals

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Mission.org is a media studio producing content alongside world-class clients. Learn more at mission.org.

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Mission.org is a media studio producing content alongside world-class clients. 
Learn more at mission.org