MBJ Process Walk
Apr 07, 2025•27 min
Listen to this episode in Metacast mobile app
Don't just listen to podcasts. Learn from them with transcripts, summaries, and chapters for every episode. Skim, search, and bookmark insights. Learn more
Episode description
(00:00) Chapter 1 - Introduction
(02:03-03:12) Chapter 2 - How to use this material
(03:13-07:03) Chapter 3 - Observing in McDonald's
(07:04-08:28) Chapter 4 - Ordering in McDonald's
(08:29-12:28) Chapter 5 - The Speedee System
(12:29-14:15) Chapter 6 - Observing in Starbucks
(14:16-15:50) Chapter 7 - Ordering in Starbucks
(15:51-21:06) Chapter 8 - The LATTE System
(21:07-23:05) Chapter 9 - Improving Our Process
(23:06-25:16) Chapter 10 - Reflective Questions
(25:17-26:38) Chapter 11 - Conclusion & Next Steps
For the best experience, listen in Metacast app for iOS or Android