41: Leadership from the Front Line
Oct 16, 2018•24 min
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Episode description
How one employee took me from meltdown to gratitude and the amazing story that followed. #BeLikeWilliam
In this episode, I share how a front line employee went over and above expectations to take control and deliver an extraordinary customer experience. The company culture of Hertz empowered William to make that executive decision and should be a model for all companies to strive for.
In this episode, I share how a front line employee went over and above expectations to take control and deliver an extraordinary customer experience. The company culture of Hertz empowered William to make that executive decision and should be a model for all companies to strive for.
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