Beyond Net Promoter
Dec 03, 2021•23 min
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Episode description
Great products are not enough.
With 24-7 access to the internet, customers expect and demand immediate engagement. Customer service is key to business success.
In this Tugboat Institute® podcast, Brad Cleveland, one of the world’s foremost experts on customer management and a consultant to Fortune 500 companies, contends that quality customer care is the most powerful differentiator in business. Whether you are a mom-and-pop shop or a global enterprise, technology has leveled the playing field so that any size business can deliver five-star service to their customers when they need it the most.
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