#145 How CRMs stop at Closed/Won with Raphael Gindrat, Co-Founder Bestmile
Dec 22, 2022•48 min
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Episode description
Raphael is "playing host" for a dialogue on Manuel's perspective on "RevOps" with a focus on Customer Success & subscription management to discuss
- How CRMs stop at Closed/Won and do not cover Customer Success
- For what "jobs to be done" Hubspot "vs" Salesforce make sense
- How to reflect multi-year subscription contracts with one-time revenue components in your systems
- Why maintaining multiple systems for marketing, sales, customer success & finance is messy
- How an ideal solution to go "beyond Quote-to-Cash" would need to look like - and who could build it
- What to do with limited resources until that solution exists
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